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Other Added - When Is Enough Enough?
Running around to several different stores to get supplies for your business is not just a waste of time; it's a waste of money. A business owner needs a place where he or she can get all the supplies they need; supplies to help further what the business is trying to accomplish.Years ago, a b
Use This Quick 3-Question Evaluation Process, So You Can Be Sure Your Message Will Sell!EVALUATION #1: "Well, I Would Hope So!" When you make a claim, don't think about it in terms of words coming out of your mouth. Think of it in terms of words entering your prospects ear
To resolve the issue in my own mind, I think about the way that Randy Meitler, a metal artist reacts when things go wrong (www.meitlermetalworks.com). Randy bends over backwards to satisfy the client. He often goes and does work for a client when he had little or nothing to do with a problem. I have seen him lose money time after time, fixing problems that others caused. When he installed a gate according to the instructions that the firm who hired him gave him, it didn't work right. Those guys didn't engineer the project properly. Really, Randy wasn't at fault, but he came out and re-hung different hinges which had less friction in them and the gate worked fine. By rights, he should have been able to charge for the extra work, since it was the other guys fault, but he didn't. When I asked him about it, he explained that he would rather feel good about the job than to haggle over right and wrong and have the client have bad feeling
In any type of business whether it be a daycare, or a billion dollar retail franchise, one thing is common throughout. In each business, the owner is delivering a product or service to a customer. Many companies focus solely on the value and profitability of the product itself. This is obviously
To resolve the issue in my own mind, I think about the way that Randy Meitler, a metal artist reacts when things go wrong (www.meitlermetalworks.com). Randy bends over backwards to satisfy the client. He often goes and does work for a client when he had little or nothing to do with a problem. I have seen him lose money time after time, fixing problems that others caused. When he installed a gate according to the instructions that the firm who hired him gave him, it didn't work right. Those guys didn't engineer the project properly. Really, Randy wasn't at fault, but he came out and re-hung different hinges which had less friction in them and the gate worked fine. By rights, he should have been able to charge for the extra work, since it was the other guys fault, but he didn't. When I asked him about it, he explained that he would rather feel good about the job than to haggle over right and wrong and have the client have bad feeling
If you sell goods/services to other businesses or to the government, then you know that commonly you have to wait 30 to 60 days to get paid for your services. Unless your business is well capitalized, waiting to get paid can drain your working capital and affect your business.Lack of working
We have all heard in recent years that the need for a substantive policy of conducting pre-and post-employment background checks exists in more than just defense contractor and fiduciary-based enterprises. Today, with the overwhelming preponderance of employer liability litigation, and with negligen
It’s no secret that the economy continues to hum along and is growing at a very nice pace. Barring any catastrophe in the Middle East or any oil shock, we expect this to continue for the next few years at least. What does this mean for companies that are trying to grow their businesses? It means
He believes that what goes around, comes back in some form. If you give good service, you'll get repeat business. If you give poor service, people will know.
There was a mechanic in the town where we lived in Missouri. He was an excellent mechanic, but he always had to cut himself a little better deal. When you took your car in for a tune-up or inspection, he always recommended that you get a new starter because that old one was going bad. If you happened to need a new starter, he was sure to find that your battery was bad as well. He padded every job with as much as he could and as a result, over the years, folks quit coming to him. He was still an excellent mechanic, but he had milked so many jobs that his reputation caught up with him and he lost more business that he gained.
So what am I going to do when asked to make good on a deal that has already cost me dearly? I'm going to remember what my son told me in a recent conversation. "It's not that the customer is always right, they're wron
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