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  • Other Added - Taking a Page From Full Service

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    gher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to

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    In addition to working with, and speaking to, a number of quick-serve and fast-casual chains, I’m also fortunate enough to work with many full-service chains. While the interactions and experiences are longer than in our environment, perhaps there are a few things we can learn from our industry counterparts.

    Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores and increased guest frequency.

    While the vast majority of our employees are not tipped, the approach to enhancing service (and lowering turnover) is the payoff. The study showed that these actions led to higher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to s

    Cover letter NO NO's for Construction workers
    When applying to any type of Construction Job, there are several things you should make sure you DO NOT do. Do not…….Make it too short. By pulling out the most relevant skills and abilities to the job, you can then elaborate and extend information on these. You want to show them you are capable of doing the job and have the
    ment, perhaps there are a few things we can learn from our industry counterparts.

    Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores and increased guest frequency.

    While the vast majority of our employees are not tipped, the approach to enhancing service (and lowering turnover) is the payoff. The study showed that these actions led to higher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to

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    rcentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores and increased guest frequency.

    While the vast majority of our employees are not tipped, the approach to enhancing service (and lowering turnover) is the payoff. The study showed that these actions led to higher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to

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    service scores and increased guest frequency.

    While the vast majority of our employees are not tipped, the approach to enhancing service (and lowering turnover) is the payoff. The study showed that these actions led to higher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to

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    gher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to smiling guests who want to return for that feeling again and again.
    2) Write “Thank You” or include a picture (e.g., smiley faces) on the check.
    3) Predict nice weather—“Enjoy the rest of this great day” or “I hear it’s supposed to be a great day tomorrow!” make the guest feel good as they depart/drive away.
    4) Practice suggestive selling BUT put the benefits in guest-friendly terms. For example, “The most popular size is the large combo meal or you can save 49 cents and get the medium size.”
    5) Repeat the order back to the guest—this gives them a sense of security.
    6) Use the guest’s name—especially when paying with a credit card. PLEASE do anything to replace the “#54, 54, 54” call-out system to get people’s food.
    7) Give after-dinner candies—Sonic does a great job with this one. Make the guest feel like they are getting a little extra.

    To encourage these actions b

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