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Other Added - The Holidays Are Here
Used medical equipment has become a growing trend as the demand for quality medical equipment increases and the costs of purchasing medical equipment at full price becomes more difficult to do.Keep in mind that o
Key Learning Point
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Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Ste
Your interview is coming up and you are feeling very confident. You’ve thought through how your personal presentation will sound and you are ready to go. You are confident that you have anticipated the questions they mi
Therefore, I was pleased when my bank had a local hotel deliver a ‘basket of goodies’ to our home during the holidays.
The card attached thanked us for our support, and looked forward to another year of providing beneficial service.
Unfortunately, the basket included abalone, chocolate cake and cookies. I am vegetarian (no abalone), we don’t eat much chocolate (no cake), and we try to avoid extra sugar (bye-bye cookies).
I’m sure the hotel has other options: nuts, flowers, a voucher for dinner – any of which I would have appreciated more.
In fact, I would have loved a phone call saying, ‘Hello Mr. Kaufman. On behalf of your bank, we would like to send you a gift of your choice. Would you like wine, chocolate cake and cookies? Or would you prefer nuts and a large bouquet of flowers? Or perhaps a voucher for dinner at one of our fine restaurants? Or shall we donate the cash value to a charity of your choice?’
The cost to the bank would have been the same. The difference would be a phone call…and the desire to give customers what they want, not what you think they should want.
Key Learning Point
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Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Step
What do you want to be when you grow up? I’m sure you were asked this question at least once when you were a youngster. When asked the question, did you have an answer at the ready, or did you need a few minutes to th
Unfortunately, the basket included abalone, chocolate cake and cookies. I am vegetarian (no abalone), we don’t eat much chocolate (no cake), and we try to avoid extra sugar (bye-bye cookies).
I’m sure the hotel has other options: nuts, flowers, a voucher for dinner – any of which I would have appreciated more.
In fact, I would have loved a phone call saying, ‘Hello Mr. Kaufman. On behalf of your bank, we would like to send you a gift of your choice. Would you like wine, chocolate cake and cookies? Or would you prefer nuts and a large bouquet of flowers? Or perhaps a voucher for dinner at one of our fine restaurants? Or shall we donate the cash value to a charity of your choice?’
The cost to the bank would have been the same. The difference would be a phone call…and the desire to give customers what they want, not what you think they should want.
Key Learning Point
--------------------------------------------------------------------------------
Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Ste
How many of you have faked the smallest (yes, considering it forgivable) details in your resume. Oh, don't feel offended, I just knew that it's a bitter reality that many of us do without thinking it a thing that may de
In fact, I would have loved a phone call saying, ‘Hello Mr. Kaufman. On behalf of your bank, we would like to send you a gift of your choice. Would you like wine, chocolate cake and cookies? Or would you prefer nuts and a large bouquet of flowers? Or perhaps a voucher for dinner at one of our fine restaurants? Or shall we donate the cash value to a charity of your choice?’
The cost to the bank would have been the same. The difference would be a phone call…and the desire to give customers what they want, not what you think they should want.
Key Learning Point
--------------------------------------------------------------------------------
Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Ste
Quit Your Worrying!Many people it seems as if they are married to their worries, that poor stress is controlling their lives. They wear their stress like a badge on their chests. The increase of stress and decr
The cost to the bank would have been the same. The difference would be a phone call…and the desire to give customers what they want, not what you think they should want.
Key Learning Point
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Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Ste
The business of catering itself is pretty routine once you get the business going. A caterer is simply a restaurant in which every order is delivered. You'll have the usual concerns of food preparation, pricing, storing
Key Learning Point
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Don't assume you know what your customer really wants. Find out. It doesn't take much effort: just a phone call, and the right desire.
Action Steps
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Before launching your next customer promotion, call your customers first and ask them what they think. Then, give them what they want.
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