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Other Added - Who's Answering Your Email?
The business world is busy. The streets are filled with people with their coat and ties on and carrying their suitcases, rushing to get to daily work – imagine the view of Wall Street in New York.<
Key Learning Point
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Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and r
Golf tournaments have become a very popular way for charity to raise money. Probably the number one reason why most companies support a tournament is an affinity for the cause. But in addition to s
A friend of mine had a complaint about the service at a local hotel. He visited the hotel’s website and wrote to the ‘feedback’ e-mail address provided.
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
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Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and r
What are the most frequently cited serious violations of the concrete and masonry standard? The following are OSHA’s top four followed by suggestions and protective measures you can use to make yo
One week later he got this reply:
‘Dear Mr ____,
Sorry, but I’m not the PR manager. For an effective complaint letter, I suggest you write directly to our General Manager. He’ll take immediate action. (Personally, I agree that the service here isn’t fantastic.) Please do not mention my name in the letter. Thank you.’
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and r
So do me a favor right now...Pull out your copy of the Yellow Pages and look up Auto Repair. What do you see? That is right, almost all of the ads are the same! Why is this I wonder? What wo
Obviously the General Manager had no idea who was answering the hotel e-mail, or how it was being answered! (He does now. I forwarded him the message, without the writer’s name.)
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and r
We all make mistakes. Some we can shrug off with little consequence while others can impact our lives for a very long time. Choosing the wrong video to rent is not big deal but accepting a position
E-mail is just as important as a handwritten letter or a fax…only faster. Align your speed of response to the technology your customers are using.
Key Learning Point
--------------------------------------------------------------------------------
Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and r
So you may be asking your self - "What is this GDI thing I keep hearing about?" It is true that GDI is the facilitator and owner of .WS web domains around the globe, but it is more. This company is
Key Learning Point
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Customers will communicate in whatever manner is most convenient for them. Provide high quality response at every point of contact and reply.
Action Steps
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Ensure someone qualified answers all incoming e-mails. Have a standby in case that person is away. Impose a maximum response time of 24 hours, or sooner. E-mail doesn't wait!
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