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    Ban the Internal Customer
    Internal Customer’ is a phrase often heard in business. Usually this refers to one department (the internal customer) receiving work from another department (the internal supplier).But this phrase has become widespread and is now applied to branch offices, field officers, repair centers, distributors, night shifts, contract workers, parking lot attendants, bosses, employees, job applicants and eve
    ck the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is n

    The Three Ps of Salary Negotiation
    Salary negotiations aren’t easy for most people. If you’re going after a new job, you don’t want to price yourself out of the market. If you’re attempting salary negotiations at a job you already have, then you may be afraid of bringing up the subject at all or be concerned you won’t be taken seriously, or worse, that you will make your current boss angry. Fortunately in either case, if you do your ho
    I recently stayed at a major hotel in Perth, Australia. On the telephone in my room was a small card indicating the phone and fax numbers of the hotel.

    The phone number was listed as (09)225-1234.

    Clients around the world intended to call me during my stay, so I gave them the hotel number.

    Not a single person was able to reach me by phone. One sent e-mail complaining I had given him a wrong number.

    I called the hotel operator to check the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is no

    The Five Key Steps to Naming an Internet Business
    Naming an Internet based business or start-up can be a daunting task. Do you follow the zany likes of Google and Yahoo, or do you go the more literal route of Hotels.com and Cars.com? Do you need to have the exact matching domain name as your brick-and-mortar business? And just how important is the .com vs. the .net? With so many choices to make and directions to go, let's start with the basics.1.
    phone and fax numbers of the hotel.

    The phone number was listed as (09)225-1234.

    Clients around the world intended to call me during my stay, so I gave them the hotel number.

    Not a single person was able to reach me by phone. One sent e-mail complaining I had given him a wrong number.

    I called the hotel operator to check the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is n

    What Gives You The Right? - An Introduction To Managing Change
    Back, (maybe I should say "way back") in the '80's, as a senior manager in Hewlett Packard Ltd.,UK, I was regularly asked to give talks to groups from both the public and private sectors.The most common themes were People Development, Performance Appraisal, Continuous Improvement and "Managing Change"I suppose it would be fair to say that my 'presentations' and discussion
    rld intended to call me during my stay, so I gave them the hotel number.

    Not a single person was able to reach me by phone. One sent e-mail complaining I had given him a wrong number.

    I called the hotel operator to check the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is n

    Private Equity Deals Offer Alternate Exits to IPOs
    WSJ article "IPO Obstacles Hinder Startups" offers a good coverage of how IPOs are becoming tougher for small venture-backed companies.This raises the question, what should CEOs and early-stage VCs do, once a company has reached $100 M+ in annual sales? (Below this threshhold, it is absolutely undesirable to go public; investor courting, ongoing investor management, Sarbanes-Oaxley compliance rela
    h me by phone. One sent e-mail complaining I had given him a wrong number.

    I called the hotel operator to check the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is n

    The Importance of Hand Washing
    It is well known that inadequate hand washing can lead to the spread of germs. However, as cleaning professionals it is sometimes overlooked how important this is in our industry. Even if your cleaning staff is wearing gloves, it is still important that they spend the extra time necessary to make sure chemicals and germs are thoroughly washed off their hands.Wash hands thoroughly after using chemi
    ck the telephone number and told her about the small card in my room.

    ‘Oh,’ she replied, ‘the local code is not (09) anymore, now it’s (08).’

    ‘When did that change?’ I asked.

    ‘About four years ago,’ she replied, ‘but everyone knows about it.’

    I quickly contacted my clients overseas, and gave them the new number to reach me (08)225-1234.

    Again, not a single person was able to reach me by phone! I received another wave of ‘wrong number’ complaints.

    I called the hotel operator a second time, again reading her the phone number on the card

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