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Other Added - Preserve the Loyalty You Deserve
Most people think finding a job is a challenge while most employers believe that finding the right person for the job is the challenge. The truth of the matter is that both hiring and job hunting are challenging and stressful. However, on-demand recruiting is a new option for employers looking for employees with specific ski
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and
Here's the bottom line: many people work in jobs that aren't what they want or are less than they deserve.It's partly the pull of inertia (better the devil you know...)and partly lack of confidence, but mostly the fear their dream job doesn't exist -- or they couldn't land it if it does.Most settle for second o
I received a complaint from a customer about one of my video programs that ‘skipped’ during playback. I thought it was an oddity and immediately replaced the disc. But the next month another complaint arrived about the same situation.
I contacted the duplication company right away. They ex-plained this problem may have affected a small number of discs from their supply of blank stock. They apologized profusely and promised immediate replacement. I removed all remaining inventory from my office and warehouse and sent the discs back – a few hundred pieces from the most recent duplication.
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and
There is an old adage that "Looking for a job is harder than working." How true! The rigors of job search are magnified by the turmoil we experience: lack of self-confidence, humiliation, financial pressure, and the undercurrent of emotions that color all we do: fear, anger, depression, anxiety, loss.One practical ste
I contacted the duplication company right away. They ex-plained this problem may have affected a small number of discs from their supply of blank stock. They apologized profusely and promised immediate replacement. I removed all remaining inventory from my office and warehouse and sent the discs back – a few hundred pieces from the most recent duplication.
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and
Trend watching in business has come a long way from being a trend in itself to being a full time profession. Trend watching helps companies by preparing them to adopt new trends in their field of business. Trends change quickly without limitations, but the lack of knowledge and timing about changing trends can result in disa
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and
Houseal Non-Settling Log SystemSettling in log homes has always been an issue, adding cost and complexity to log home construction. Using traditional methods of construction, logs are stacked horizontally one on top of the other (either scribed or chinked). Because logs tend to shrink and settle over time, the multipl
Then I got a message from the company offering to replace only ‘verified bad discs’, and not all the discs I had returned.
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and
The personal marketing power of Eddie McGuire as chief executive of the Nine Network could add more than 100 million dollars to the company over the next five years.Running a commercial TV station is a simple business model. The more eyeballs you have watching - the more you can charge for advertising.Advertisi
What am I supposed to do, watch every disc and look out for those that ‘skip’? Or wait for my customers to notice the problem and complain, and then exchange those discs one at a time? Of course not.
The better course of action is to simply – and quickly – replace them all. I told them so in a follow-up message.
To their credit, the duplication company responded to my second message in an entirely appropriate manner. They have agreed to replace all the discs promptly and at no charge.
They also promised to put extraordinary care into my future duplications to ensure the highest quality standards.
That’s a smart business move. It guarantees another $62,000.
Key Learning Point
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When the service you provide jeopardizes your customer's relationship with their customers, you need to respond with twice the speed and
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