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Other Added - In the Spirit of Service
Compiling your classified advertisement1. Even though these adverts are routine and limited in style, you can still use striking words or phrases.2. Present your facts in a
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and t
Whether you have a business idea or not, here’s what I want you to do…I want you to take a pen and paper and go and sit somewhere quiet in your home where you will not be distracted. Get comfortable. Take a
One worthy winner is an unnamed night nurse in the maternity ward of a nearby hospital.
A new father wrote to me with this report:
‘My experience at the hospital was very positive. I was staying over with my wife after the delivery. One night I had a headache (maybe from the lack of sleep and being a first-time parent). I asked one of the staff for a pain reliever. She gave me a neck rubdown for a few minutes instead! That really made me feel better, and no need for medication. I was impressed that the staff went out of her way to satisfy a “customer”, even when I wasn’t the baby or the mother. Is that good customer service or what?’
You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.
Key Learning Point
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To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen for unspoken needs, not just spoken words.
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and th
What’s no bigger than a flip phone comes in fashion colors and can weigh up to 50 grams with .01g accuracy? Don’t look now, but the traditional jeweler’s traveling scale is all fashioned out and style conscious. P
You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.
Key Learning Point
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To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen for unspoken needs, not just spoken words.
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and t
Take command of your career and don’t rely on others to manage it for you.The Internet has made it very easy for job searchers to rely on other people to manage their careers, usually with limited results.<
You bet it is! Three key characteristics of an ‘UP Your Service Mindset’ are: abundant generosity, genuine compassion and seeing the world from your customer’s point of view. Whoever she is, this night nurse at the hospital clearly demonstrated all three.
Key Learning Point
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To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen for unspoken needs, not just spoken words.
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and t
Love is in the air. You know a little about your date and your date knows a little about you. The description of your blind date seems to be too good to be true – a perfect vision of your ideal partner. They have
Key Learning Point
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To offer the spirit of service, look beyond your customer’s request to identify their true concerns. What you can offer may be different, and more effective, than what they have requested. Listen for unspoken needs, not just spoken words.
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and t
It is said that “it’s not what you know, but who you know that counts”. I believe that “it is what you know that will give your head start, who you know that will get you going, who knows you (and your products or
Action Steps
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Extend your care beyond the normal course of action. Serve your customers, and those they love, the way you would love to be served.
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