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Other Added - Is Customer Relationship Management Right for your Small to Mid-sized Business
Characteristics of DepreciationDepreciation has the following characteristics:(1) Depreciation is charged in case of fixed assets only, e.g., Building, Plant and Machinery, Furniture 'etc. There is no question of depreciation in case of current assets-such as Stock, Debtors, Bills Receivable etc.(2) Depreciation causes perpetual, gradual and continuous fall in the value of asset(3) Depreciation occurs till the last day of the estimated working life of asset(4) Depreciation occurs on account of use of asset In certain cases, however, depreciation may occur even if the assets are not used, e.g., Leasehold Property, Patent right, Copyright etc.(5) Depreciation is a charge against revenue of an accounting period.(6) Depreciation does not depend on fluctuations in market value of asset(7) The amount of depreciation of an accounting year cannot be determined precisely-it has to be estimated. In certain cases, however, it may be ascertained exactly, e.g., Leasehold Property, Patent Right, Copyright etc.(8) Total depreciation of an asset cannot exceed its depreciable value (cost less scrap value).Basic factors of determination of depreciation(1) original cost of fixed asset i.e., purchase price plus freight and installation expenses;(2) estimated amount of expenditure on repairs during the useful life;(3) estimated useful life of asset after which it will be discarded;(4) estimated residual or scrap value;(5) interest on investment-the amount invested on purchase of asset, if it had been invested in some other investment what interest would have been earned;(6) possibility of obsolescence.Fixed Installment or Original Cost or Straight Line Method, reducing/Diminishing Balance methodUnder this method depreciation is not calculated on cost of asset. It is computed on the book value. of asset. The book value of the asset is obtained by deducting depreciation from its cost. The book value of asset gradually reduces on account of depreciation charge. Since the depreciation percent rate is applied on reducing balance of asset. this method is called reducing balance or diminishing installment method or written down value method.Merits and demerits.Declining balance method not only equitably matches depr
Board of Directors is appointed by the shareholders to take care of their best interest and act as representatives of the shareholders. Board of Directors is the true governing body of the company. The authority to set business goals and to regulate business methods wrests with the board of directors. Board of directors is empowered by the shareholders to guide a company’s operations and form opinions and strategies for the growth and development of the corporation.Features:A board meeting usually runs for a longer duration than the shareholders meeting and the frequency of the meeting is also more as compared to the shareholders meetings. Board meetings touch more comprehensive topics related to the operations of the company and the ways or strategize the implementation of certain decisions or resolutions passed by shareholders. The Board can pass resolutions except those which involve the approval and involvement of the shareholders as per the company bylaws. These meetings and the content can be confidential contrary to the shareholders meeting, where the agenda, minutes and the decisions taken are not confidential.The Board Meetings Generally Cover the Following Subjects: *Chalking out strategies of the company*Put forth the recommendation about the classes of shares and about the number of shares of each class may be offered*Laying out investment plans for future growth*Laying out a roadmap on solutions for market expansion, marketing and technology*Guiding the approval of contracts for purchase, sale, borrowing, lending and other contracts and total value of assets recorded in the accounting book of the company.*Decisions related to the appointment, termination of the director (general director) and other key executives of a company*Decisions pertaining to the organizational structure and internal management*All the decisions related to the establishment of subsidiary companies and the opening of branches*Preparation and submission of annual final financial reports to the General Meeting of shareholders*Approving the agenda and documents of the General Meeting of shareholders*Recommendation of re-organization or dissolution of the company*Approval of various Bills against loans & other financial liabilities*Co
A few consultants have an alternative view: they see CRM as a process rather than a software product. A CRM process allows you to effectively manage your customer interactions (get to know your customers). This way you actually get to use the nice shiny tools that the CRM software vendors offer.
While I tend to agree with the latter, my experience with databases is as my algebra teacher used to say: GIGO! (Garbage-In Garbage-Out).
Regardless of which view you take, you’re going to need to do a lot of research and soul-searching within your organization in order to get the most from your CRM. Here is what you need to think about to get started:
What is Customer Relationship Management?
Well...the answer depends not only on who you talk to, but also on who you are.
If you are a sales rep, CRM simply means effectively using Outlook or Act or some other contact manager to track potential customers as they move through your sales cycle.
If you're a business owner or CEO then it means tracking all of your customer's information as they touch your organization at key points. This is how you know when they'll need to buy your widget or have their new wiget serviced or whether they'll want to know about an upgrade to a particular line of widgets.
As the owner, CRM means you will be able to provide your employees with access to customer information at all levels of your organization from a centrally managed location. This improves service and aids in customer retention.
The big idea here is to keep vital knowledge about your customers within your organization, even if your employees change.
Is CRM Right for You?
It depends on who you are, and how you apply it.
If you're a Big Company CEO then you've probably already sunk millions into a strategic alliance (bought their product) with Oracle or SAP. Then you paid their developers millions more to automate your broken business processes. This generates tons of overtime hours from overworked employees as they fix customer issues "in the back office". Fortunately, your stock went up anyway because you talked big to Wall Street analysts about your million dollar magic database system which makes your organization appear more efficient. Operational inefficiencies are quietly choking this organization, but your golden parachute will probably open out as
A job search can be hard and sometimes frustrating. In case you are considering changing your job you should consider using an online search. This will help you expand your horizons and your search for your next job can become world wide and not restricted to any one area.1. If you are keen in continuing in your present line of work with say a better location or opportunities. Then explore the web sites of companies similar to yours. Check out their human resources pages or career links. Employer web sites are often listed at sites like Academic360, a directory of employment opportunities.2. Undertake a search engine search. Ask any major search engine like Google to help you locate possible employers or job sites that specialize in your field of work.3. Explore the web sites of professional associations. Being a member of an association is a great way to network with peers and many a time it is successful networking that can land you your next job.4. You can register at an online employment site like http://www.job-hunt.org or Monster.com and reap the many benefits. They will send you possible opportunities to your e-mail, blast your resume to several recruitment personnel all over the world, offer you a professional evaluation of your resume, and you will be able to browse through all the postings on their site and apply to vacancies that interest you.5. By opting for an online search you can be sure your application is not lost in the post or courier. When you click apply, the resume immediately goes to the email box of a possible employer. And, the job site will give you a confirmation message of your application.6. The convenience of online means you can store your resume as well as several versions of a covering letter for use. The site will also maintain a record of applications made by you with details. This means that you will never make the mistake of applying for the same job twice.7. Applying online means you curtail costs of postage, courier, and faxes.Looking online for your next job means you can explore several possibilities. By surfing through several job sites you can even consider changing your line of work, moving to a new country with several new opportunities, or even starting your own enterprise. Often the World Wide Web has brought together several professionals from different fie
While I tend to agree with the latter, my experience with databases is as my algebra teacher used to say: GIGO! (Garbage-In Garbage-Out).
Regardless of which view you take, you’re going to need to do a lot of research and soul-searching within your organization in order to get the most from your CRM. Here is what you need to think about to get started:
What is Customer Relationship Management?
Well...the answer depends not only on who you talk to, but also on who you are.
If you are a sales rep, CRM simply means effectively using Outlook or Act or some other contact manager to track potential customers as they move through your sales cycle.
If you're a business owner or CEO then it means tracking all of your customer's information as they touch your organization at key points. This is how you know when they'll need to buy your widget or have their new wiget serviced or whether they'll want to know about an upgrade to a particular line of widgets.
As the owner, CRM means you will be able to provide your employees with access to customer information at all levels of your organization from a centrally managed location. This improves service and aids in customer retention.
The big idea here is to keep vital knowledge about your customers within your organization, even if your employees change.
Is CRM Right for You?
It depends on who you are, and how you apply it.
If you're a Big Company CEO then you've probably already sunk millions into a strategic alliance (bought their product) with Oracle or SAP. Then you paid their developers millions more to automate your broken business processes. This generates tons of overtime hours from overworked employees as they fix customer issues "in the back office". Fortunately, your stock went up anyway because you talked big to Wall Street analysts about your million dollar magic database system which makes your organization appear more efficient. Operational inefficiencies are quietly choking this organization, but your golden parachute will probably open out as
Starting Online Business is only the first step in the battle. Sure it is a good idea to start an Internet marketing campaign if members of your target audience are likely to use the Internet to research or purchase the products you sell or the services you offer but these marketing efforts may turn out to be a complete waste of time if you are not diligent about evaluating the response to your Internet marketing. This means each time you implement a change to your marketing strategy; you should evaluate the results of the change to determine whether or not it generated a greater profit for you. This is important because it can help you determine what is working and what is not working for you.Evaluating the response of your Internet marketing can be done in a number of different ways. Customer surveys and embedded HTML code are two of the most popular methods of evaluating the effectiveness of an Internet marketing campaign. Customer surveys can be as simple or as complex as you like depending on the amount of feedback you would like to receive. However, one of the most effective ways to find out how well your different marketing tactics are working is to include a question asking the consumer where they first learned about your products or services. This is important because if you find a great deal of your customers are learning about your products or services through a particular venue, it is a good indication this method of advertising is working quite well for you.Embedding code into your advertisements for the purpose of receiving feedback is also a popular method of evaluating the response to your Internet marketing strategies. Advertisements can be coded so the business owner receives feedback each time an Internet user clicks through a particular advertisement. This is useful for letting the business owner know which of his advertisements are attracting the most attention. If the business owner is using two different designs for his advertisements he may discover one design is attracting more attention than others and may make the decision to convert all of the advertisements to a more effective style. Similarly a business owner who is running the same advertisement on several different websites may discover he is receiving more traffic from one website than others. He may also discover some websites are not attracting much attention a
If you are a sales rep, CRM simply means effectively using Outlook or Act or some other contact manager to track potential customers as they move through your sales cycle.
If you're a business owner or CEO then it means tracking all of your customer's information as they touch your organization at key points. This is how you know when they'll need to buy your widget or have their new wiget serviced or whether they'll want to know about an upgrade to a particular line of widgets.
As the owner, CRM means you will be able to provide your employees with access to customer information at all levels of your organization from a centrally managed location. This improves service and aids in customer retention.
The big idea here is to keep vital knowledge about your customers within your organization, even if your employees change.
Is CRM Right for You?
It depends on who you are, and how you apply it.
If you're a Big Company CEO then you've probably already sunk millions into a strategic alliance (bought their product) with Oracle or SAP. Then you paid their developers millions more to automate your broken business processes. This generates tons of overtime hours from overworked employees as they fix customer issues "in the back office". Fortunately, your stock went up anyway because you talked big to Wall Street analysts about your million dollar magic database system which makes your organization appear more efficient. Operational inefficiencies are quietly choking this organization, but your golden parachute will probably open out as
As a cleaning service one of the things you will be responsible for is to make sure that you are killing germs and other microorganisms. Germs, disease causing bacteria and viruses can hide in all kinds of nooks and crevices in your buildings - everywhere from toilet seats to doorknobs. And these tiny creatures are not content to stay in one place for long. They catch rides on hands, garbage cans, and cleaning equipment and are then spread throughout the building. Knowing how disinfectants work will help you to choose a suitable disinfectant to control the microorganisms that lurk in your buildings.So how do disinfectants work? They work by oxidizing the germs, breaking down their cell walls, in other words, disrupting the physical makeup or blocking the energy-yielding or synthetic process of the germs. Because different ingredients or combinations of ingredients kill different germs, you need to select a disinfectant that works on the specific germs you are trying to remove. If that is not possible, you should select a broad-spectrum product that works on all the germs that you might face.There are several types of disinfectants available, but the two categories of disinfectants that a cleaning company needs to know about are:*Quaternary disinfectants. This type of disinfectant carries a positive charge. The bacteria, viruses and fungi you are trying to remove carry a negative charge. When you clean a surface using a quaternary disinfectant, the cells of the bacteria, viruses and fungi change from a negative to positive charge, which eventually leads to its death.Quaternary, also referred to as Quats, are typically used in low-level sanitization situations. Quaternary disinfectants are odorless, non-staining and non-corrosive to metals. They are fairly non-toxic if used in diluted concentrations.*Phenolic disinfectants. Phenol and phenolics are the active ingredients in most bottles of common household disinfectants. Phenol is the oldest disinfectant and was originally called carbolic acid. Phenol can be corrosive to skin, so you may want to consider using disinfectants that contain phenolic, which is less corrosive.Phenolics are very effective at sanitization and disinfection. They are also effective at destroying several types of bacteria, including the bacteria that causes tuberculosis. Phenolics
The big idea here is to keep vital knowledge about your customers within your organization, even if your employees change.
Is CRM Right for You?
It depends on who you are, and how you apply it.
If you're a Big Company CEO then you've probably already sunk millions into a strategic alliance (bought their product) with Oracle or SAP. Then you paid their developers millions more to automate your broken business processes. This generates tons of overtime hours from overworked employees as they fix customer issues "in the back office". Fortunately, your stock went up anyway because you talked big to Wall Street analysts about your million dollar magic database system which makes your organization appear more efficient. Operational inefficiencies are quietly choking this organization, but your golden parachute will probably open out as
When we talk about change management we hear management experts go on and on about how the dynamics of leadership works in the realm of the human innate characteristics and primate politics. And yet it is so simple really if these gurus of management will step back and study children playing in a sand box and watching what we call natural leadership, disruption, anti-social behavior and such.We see people writing books on change management and making a big stink about it, when in reality it is one of the simplest things in the world. Forget all the MBA text book stuff for a moment and consider picking teams to play a basket ball game in the park. There are two captains who will pick the teams and everyone else lines up.Now then what goes thru your mind during the picking if you are the captain? Well you pick certain people for certain skill sets who will work best with others. You pick people who both get along and respect others, but do not hog the ball. You pick what you believe to be the best compromise situation in order to win and the best team you think you can have to do it. You are of course competing with the other team captain for the best people.Those who are second and third choices may need to be taught a certain level of play or other considerations and the goal is to win. Okay got it? Now then one team takes off their shirts and they are skins and now you play. When you pick teams next time that is change management. When someone has to go home and someone else wants to play you substitute players without losing your momentum. Change management is so simple really.
HOWEVER, in all likelihood if you are reading this you're probably not a Big Company CEO. Perhaps instead you run a mid-sized private company with multiple regional locations. In this case you may have several different systems that require your employees to spend their time faxing documents back and forth between departments. Despite this your customers are pretty happy because they get to speak with Sally (their favorite customer service rep) everyday and the product gets out the door.
OR you’re a small business owner that knows almost all of his customers by name because you’ve managed to enter MOST of them into your Outlook address folder. SOMEDAY you’ll be able to find the rest of those business cards from last year’s convention. Anyway, you’ve managed hire a few key employees that remember the rest of your customer’s names, what they’ve ordered and when they’ll need to re-order new stock. Because of this you can usually come close to a forecast of next month’s sales.
Now for the nitty gritty:
So, what can CRM do for a Small to Mid-sized Business?
Properly applied, CRM can:
* Make every customer count - The cost associated with finding a customer means that you need to make every customer count. While it’s important to secure new business, it’s your repeat business that means long term success. * Help you know your customers - When you're a small business knowing your customer means knowing what they need now and what they may need 30/60/90 days from now. This knowledge is often the key to survival. * Generate cross-selling (making suggestions) of product enhancements or alternatives. * Target marketing communications to your customer’s specific needs. * Increase customer retention and repeat business. Repeat business from existing customers means reduction in overall cost of sales.
Okay. So you’ve decided that you’re sold on CRM and you want to buy a system to bring in those customers, get inside their heads and bring ‘em back for more. Now you’re going to need to know your CRM options in terms of software systems.
Pros and Cons of ASP vs. Boxed Soft
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