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  • Other Added - Why More Customers Aren't Complaining About Shameful Service

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    so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and

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    Recently, I’ve written some articles blasting customer service units that don’t provide service.

    I chronicle how I haven’t been able to get a capable service technician out to repair a brand new clothes dryer, and we’re going on three weeks, two missed appointments, and about eight loads of laundry that had to be transported and then retrieved several miles away, just so I could use them.

    I mentioned that there are ten major LIES that service folks tell, ranging from “Your call is important to us,” to “I’m the supervisor.”

    I earn a living training service folks and their managers to be better in their occupations, so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and v

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    vice technician out to repair a brand new clothes dryer, and we’re going on three weeks, two missed appointments, and about eight loads of laundry that had to be transported and then retrieved several miles away, just so I could use them.

    I mentioned that there are ten major LIES that service folks tell, ranging from “Your call is important to us,” to “I’m the supervisor.”

    I earn a living training service folks and their managers to be better in their occupations, so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and

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    e transported and then retrieved several miles away, just so I could use them.

    I mentioned that there are ten major LIES that service folks tell, ranging from “Your call is important to us,” to “I’m the supervisor.”

    I earn a living training service folks and their managers to be better in their occupations, so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and

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    from “Your call is important to us,” to “I’m the supervisor.”

    I earn a living training service folks and their managers to be better in their occupations, so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and

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    so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

    But I’m not, because I’m an observant and vocal CONSUMER, as well, and I never forget this fact. I’m the one who not only trains the mutual fund financial reps to sound better, to make calls more succinct, to answer more calls in less time and to be more helpful and efficient.

    I am the one who calls in for my account balances, asks about distributions, and requests missing statements for my accountant.

    I’m acutely aware of my dual roles, but why aren’t others, consultants or not, more vocal about the shameful service they’re getting?

    One answer dawned on me.

    They feel they have no moral ground upon which to complain when other companies are no better

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