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    Your business is rolling. Your products are getting to your customers on time. Everything is working just the way you promised it would. Your customers pay their bills on time. No complaints. The bond between you and your customers could not be stronger.

    Then something happens. (You knew it would, right?)

    Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver. A

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    just the way you promised it would. Your customers pay their bills on time. No complaints. The bond between you and your customers could not be stronger.

    Then something happens. (You knew it would, right?)

    Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver. A

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    d between you and your customers could not be stronger.

    Then something happens. (You knew it would, right?)

    Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver. A

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    Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver. A

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    to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver. A customer finds a defect in one of your products that needs replacing right away.

    We all know that setbacks are going to occur in business. Setbacks that strain relations between you and your customer. Setbacks that can cause anger and mistrust to build. Will this mean the end of a once profitable relationship? Not necessarily…

    When tensions rise between you and a customer, it may be time

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