Tags |
|
|
Links |
|
|
Other Added - Voice Recording, Screen Capture and Big Brother
"Whenever you are asked if you can do a job, tell 'em, 'Certainly I can!' Then get busy and find out how to do it." - Theodore RooseveltQ: I have been searching for a job for months. I have been sending resumes and letting everyone I know that I need a job like all of the career books recommend and yet I still have no prospects. Part of me just wants to take the next job I see, no matter what it is. What am I doing wrong?A: I am glad you asked this question. It is a very common concern and it has lead more than a few people to take less than desirable jobs, maybe before it was really necessary.The Job SearchThere are so many things that one has to consid
One technology that is proving very useful for contact centres is transaction recording systems. These systems record al
Part 1 of Having a Successful BusinessIn this series, it’s important to show that successful people aren’t better than you; they just made better decisions. This section will see if you’re ready to go out build a better future.Have a little fun at work tomorrow with some of your co-workers. Go up to about three to five people and ask them what they plan on achieving in the next ten years.It’s a safe bet that these same people YOU ask for important advice will give you an answer that will be mediocre at best.Not saying these people aren’t going somewhere…but are they going where you want to ultimately end up?Everyone wants the “American Dream” but they want fo
One of the most cost intensive operations in businesses today is the contact centre. Despite the introduction of much automation of customer transactions, there is still a significant requirement to have people at the other end of a phone to respond to customers needs. The cost is primarily wages of those contact centre staff, but in addition there are significant investments required in IT systems such as CRM which the contact centre agents use as they interact with their clients. Clients are also demanding higher levels of customer services, and organizations that don’t provide it often pay the cost in lost business. The quality of interactions customers have with the contact centre is one important way that they evaluate the business they are dealing with and its worthiness to continue to have them as a customer.
One technology that is proving very useful for contact centres is transaction recording systems. These systems record al
In the 1992 USA Presidential election, political strategist James Carville hung a sign in Bill Clinton's Little Rock campaign office that read, “It’s still the economy, stupid.” His intent? Simply to keep everybody focused on the most important issue of the day. History clearly demonstrates he was right and George Bush Sr. was soundly defeated.The lesson to be learned from this is that even the most important among us; the inarguably qualified, are still not immune to a potential to overlook the obvious.When it comes to job-hunting, nearly everyone’s heard the mantra; You never get a second chance to make a first impression. True words to be sure - the importance of which, few will
One of the most cost intensive operations in businesses today is the contact centre. Despite the introduction of much automation of customer transactions, there is still a significant requirement to have people at the other end of a phone to respond to customers needs. The cost is primarily wages of those contact centre staff, but in addition there are significant investments required in IT systems such as CRM which the contact centre agents use as they interact with their clients. Clients are also demanding higher levels of customer services, and organizations that don’t provide it often pay the cost in lost business. The quality of interactions customers have with the contact centre is one important way that they evaluate the business they are dealing with and its worthiness to continue to have them as a customer.
One technology that is proving very useful for contact centres is transaction recording systems. These systems record al
I want to talk about a subject that is neglected amongst small business owners – the idea of protecting your personal life.Even though you might be running a busy, thriving business, be absolutely sure to devote night a week to your personal life. In the past ten years, this has been one of my biggest issues. I have not been doing this every single week on my own but I can honestly say that I am in the process of changing that now.In business, with all the excitement of making money, it's too easy to let it take over your life. This is really not a good thing nor is it a healthy thing. Even multi-millionaires take time out for themselves to do things not connected to their business
One technology that is proving very useful for contact centres is transaction recording systems. These systems record al
A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers’ wait time (the time before customers are greeted upon entry) exceeds 30 seconds.This finding is particularly poignant since the average wait time among wireless retail stores is about five minutes. According to the study, customers who are approached within 30 seconds of entering the store provide a satisfaction score 86 points higher (on a 1,000-point scale) than customers not greeted within 30 seconds.Currently, on
One technology that is proving very useful for contact centres is transaction recording systems. These systems record al
Business writing today is much less formal than it was twenty years ago, mainly due to the influence of email. Most people use email as an alternative to face-to-face conversation where informality is key.Since we frequently use contractions when speaking, it's certainly acceptable to use contractions in most of our daily business writing. However, confusion over the correct form can complicate the issue.When we contract words, we make one word out of two. To show that letters are missing, we use an apostrophe in place of the missing letters. The apostrophe must go where the letters are missing! Do not becomes don't; I am becomes I’m; cannot becom
One technology that is proving very useful for contact centres is transaction recording systems. These systems record all or a sampling of phone calls into a contact centre and archives these as digital files for later retrieval and review. Recording of calls goes back many years, and was originally done using magnetic reel to reel tapes for storage before someone came up with the bright idea of .wav files. Recording was originally done for legal compliance reasons, such as for financial transactions where a record of the transaction was required to be stored for several years. More recently recording of calls has been carried out as part of a training and quality assurance exercise.
Training and quality assurance are now the primary business reason for recording calls. Contact Centre managers and supervisors are able to listen to individual agents as they talk to customers and evaluate the quality and professionalism of the call, including the greeting, handling difficult customers, closing sales, politeness and so on. Many systems provide specially designed software tools for scoring agents and even assigning training modules for specific agent weaknesses.
Another fairly recent innovation wa
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.otheradded.com/article/14560/otheradded-Voice-Recording-Screen-Capture-and-Big-Brother.html">Voice Recording, Screen Capture and Big Brother</a>
BB link (for phorums):
[url=http://www.otheradded.com/article/14560/otheradded-Voice-Recording-Screen-Capture-and-Big-Brother.html]Voice Recording, Screen Capture and Big Brother[/url]
Related Articles:
Online Trading Journals for the Savvy Investor
The Job Seeker's Internet: Just a Pile of Fool's Gold?
Bookmark it:
|