Tags |
|
|
Links |
|
|
Other Added - A Lesson From the Logman
Envelopes are used to dispatch important material, so details like a secure flap and seal are vital.There are many ways to seal an envelope. The simplest is with glue, which may need moisture to work while some are self-adhering with light pressure. Some gums ca
To make matters worse when the
Security Mirror, Fake Security Camera, Door Entry Chime lead the list.If you own a retail store, security has to be one of your primary concerns. Retail shoplifting accounts for roughly 10 billion dollars in loss each year in the United States, and emplo
A lesson in customer relations from the logman
If you're giving great value let the customer try the market.
The customer is not always right.
Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice.
With the holiday coming I had ordered a delivery of logs for our hearth. As usual I took the opportunity to ask the log man how business was in view of the run up to Christmas.
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the
Why are there so many different restaurant type franchises available? It is interesting that franchises and restaurants seem to go together. Restaurants are a good business because there are 300 million people in the United States and they get hungry about three time
With the holiday coming I had ordered a delivery of logs for our hearth. As usual I took the opportunity to ask the log man how business was in view of the run up to Christmas.
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the
You are in a panic. You need a job fast and recruiters won't return your call. You don't have anything on the back burner because you thought you could just call the recruiter and get set up. After all everyone knows a recruiter or two. Well, times have changed. Recru
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the
Many small business owners make an attempt to create their own layouts for their initial trade show display. This makes perfect sense because most small business owners are used to doing everything themselves and like the idea of saving a buck when possible. At the sa
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the
Many college students have the challenge of paying their own carer expenses and others want to start earning some money to cover their living expenses as college students, but sometimes it seems difficult to find a decent paying job for a student and you just have limi
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt that way that is what he should do.
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and some
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.otheradded.com/article/14544/otheradded-A-Lesson-From-the-Logman.html">A Lesson From the Logman</a>
BB link (for phorums):
[url=http://www.otheradded.com/article/14544/otheradded-A-Lesson-From-the-Logman.html]A Lesson From the Logman[/url]
Related Articles:
Could you be Heading for the Sack? Take our Quiz to Find Out
Don't Let Difficult People Derail Your Career
Bookmark it:
|