Tags |
|
|
Links |
|
|
Other Added - Hey, It's Your Attitude Man
Businesses these days are stifled with inefficiencies brought on by bad legislation and brain dead regulators. But businesses have a choice; we have a way to fight the system. One way is to stop producing, raise prices and invest in better markets with higher returns and less regulation. As a matter of fact this is what many businesses do and are doing.Look
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to c
Many people hear the name Craigslist and know it refers to some sort of website but many are still unclear about the different ways in which Craigslist can be used. However, Craigslist receives over four billion page views per month so there are obviously many people who have a better understanding of the services offered by Craigslist. Essentially, Craigslist is s
Last weeks post on that popular website and the response from the CEO of that company is really only the tip of the iceberg in Customer Service waters.
It is the beginning of an ever growing serious problem that is going to be to be the focal point from boardroom to coffee house.
How are we going to improve our Customer Service? And why is this now becoming such a large issue?
Because we have a big lump of population that is going into retirement and taking all of their values with them. And it is creating a vacuum whereby all of the traditional set of skills that relate to taking care of the Customer is leaving with them. Among other things required for exceptional Customer Service, (like Education, Communication Skills and Training), there were two items that are absolutely essential to providing exceptional Customer Service.
Friendly Attitude.
One of my favorite passages about Attitude comes from Earl Nightingale’s Lead the Field. If you have not heard this series on cd you might want to get your hands on the set as soon as possible. In it he says that the Attitude of a person determines that persons results.
Bad Attitude, bad results. Good Attitude, good results. It’s a very simple formula.
The point I am making here is that currently we have a lot of people without the proper Attitude in positions that require the proper Attitude.
And it comes back to the 3 principles when hiring for Customer Service positions.
Hire Friendly.
Hire Trainability.
Hire Competence.
The Friendly person generally speaking has a great Attitude, if they are genuinely friendly. They let things roll off their backs like water off a duck. To them even the smelliest job has merit. They know that their contribution may not be the biggest brick in the wall; however, without their brick the wall won’t be built.
And above all they know that a great Attitude will carry the day when all of the computers crash, the copy machine quits and three cashiers call in sick.
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to ch
Let’s assume that you are one of the millions of family-run businesses that form the very core of the typical local Yellow Page directory. Say you’re the area plumber, auto repair shop, electrician, insurance agent, or restaurant owner. You have a YP ad because it seemed like the right thing to do when you opened up a few years back. Your YP rep helped draw up the
Because we have a big lump of population that is going into retirement and taking all of their values with them. And it is creating a vacuum whereby all of the traditional set of skills that relate to taking care of the Customer is leaving with them. Among other things required for exceptional Customer Service, (like Education, Communication Skills and Training), there were two items that are absolutely essential to providing exceptional Customer Service.
Friendly Attitude.
One of my favorite passages about Attitude comes from Earl Nightingale’s Lead the Field. If you have not heard this series on cd you might want to get your hands on the set as soon as possible. In it he says that the Attitude of a person determines that persons results.
Bad Attitude, bad results. Good Attitude, good results. It’s a very simple formula.
The point I am making here is that currently we have a lot of people without the proper Attitude in positions that require the proper Attitude.
And it comes back to the 3 principles when hiring for Customer Service positions.
Hire Friendly.
Hire Trainability.
Hire Competence.
The Friendly person generally speaking has a great Attitude, if they are genuinely friendly. They let things roll off their backs like water off a duck. To them even the smelliest job has merit. They know that their contribution may not be the biggest brick in the wall; however, without their brick the wall won’t be built.
And above all they know that a great Attitude will carry the day when all of the computers crash, the copy machine quits and three cashiers call in sick.
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to c
Some people enjoy writing. Some, like me, are even driven to write. Others hate it. They hate words. They hate writing them down, and they hate typing them. Some people even hate reading them. Regardless, the written word is a necessary part of our daily lives, particularly in a world that has become less face-to-face and more virtual. We communicate not only throu
One of my favorite passages about Attitude comes from Earl Nightingale’s Lead the Field. If you have not heard this series on cd you might want to get your hands on the set as soon as possible. In it he says that the Attitude of a person determines that persons results.
Bad Attitude, bad results. Good Attitude, good results. It’s a very simple formula.
The point I am making here is that currently we have a lot of people without the proper Attitude in positions that require the proper Attitude.
And it comes back to the 3 principles when hiring for Customer Service positions.
Hire Friendly.
Hire Trainability.
Hire Competence.
The Friendly person generally speaking has a great Attitude, if they are genuinely friendly. They let things roll off their backs like water off a duck. To them even the smelliest job has merit. They know that their contribution may not be the biggest brick in the wall; however, without their brick the wall won’t be built.
And above all they know that a great Attitude will carry the day when all of the computers crash, the copy machine quits and three cashiers call in sick.
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to c
A lot of people don’t enjoy their work. A lot of people come to hate what they do for a living. I used to be one of them, and left it way too late to get out of what I was doing. I was off sick with stress and on a cocktail of anti-depressants when I was made redundant and hit rock bottom.I had to build myself back up piece by piece, and it was only then
Hire Friendly.
Hire Trainability.
Hire Competence.
The Friendly person generally speaking has a great Attitude, if they are genuinely friendly. They let things roll off their backs like water off a duck. To them even the smelliest job has merit. They know that their contribution may not be the biggest brick in the wall; however, without their brick the wall won’t be built.
And above all they know that a great Attitude will carry the day when all of the computers crash, the copy machine quits and three cashiers call in sick.
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to c
Your logo is the most important graphic element in which you will invest for your business. You should own the logo in many file formats. Having a library of logo files will enable you to send vendors the types of files they need (for example, other designers, printers, or other service providers).There are two major categories that I will cover in this arti
The last thing you want is a sniveling Schleprock or Eyore getting in the way of making the day’s lemonade from the lemons. Their Attitudes hang around just under the surface, waiting for a chance to burst out and spray everyone with a dose of “woe is me, this place is terrible and I told you so.”
We can only go as far in Customer Service as our Attitude will take us. If you want better service then something has got to change.
Your Attitude, your Personnel or your Vision.
If you are going to change the experience you must change the perception. And you can only change the perception with people who have a great Attitude.
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.otheradded.com/article/14493/otheradded-Hey-Its-Your-Attitude-Man.html">Hey, It's Your Attitude Man</a>
BB link (for phorums):
[url=http://www.otheradded.com/article/14493/otheradded-Hey-Its-Your-Attitude-Man.html]Hey, It's Your Attitude Man[/url]
Related Articles:
Choosing the Right Color Palette
The (Missing) Link Between Thoughts And Action
Bookmark it:
|