When we work so hard for the money we have, why spend it at a business establishment (no matter what type of business) that provides you less than superior customer service? Does it really make sense to hand your money over that way? Still not clear... okay, let me present this to you in another way. You go to a restaurant and ask for a steak. The waitress brings you out a piece of chicken. You shrug your shoulders and say, "okay, that's fine." Furthermore, you eat the chicken and still leave the waitress a tip...would you really accept that? No, of course not! But that is the type of unacceptable customer service we are receiving in other places of business and just nodding our heads, and saying okay! STOP THE MADNESS PEOPLE!

For all you customers out there (which means everyone), it is time to reclaim your God given right to receive Great Customer Service. It's called Free Will people, and I'm going to use my free will to change the world's view on customer service. One of the ways I plan on doing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!

As for all of you employees and employers out there, there are certain steps you can take to make sure your customers receive the best customer service around. And, when you start providing that type of customer service, your customers will keep coming back for more. In fact, if you provide them with the best service they can get anywhere and with a little flair, they will come back more often because they can't get enough of it.

So, what are the steps? Follow these certain steps to assure your customers will be coming back for more: (I have broken this down into two stages. One for employers and one for employees please read both!)

Employers

• Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.

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Large Corporations
The development of corporations has turned out to be a great boon for American as well as world economy. Basically a corporation is understood as a lawful body that entitles a group of people to act as unit or an individual. But since past few decades a new dimension is given to the term corporation. Corporation now refers to both profit and non-profit businesses that are identified or classified according to their tax structure. Corporations are taxed differently, not like normal businesses. On the basis of taxation, corporations are divided into two categories- C- corporations and S-corporations.C-corporations are those that are required to pay income taxes and to kill or finish the deductions on dividends paid to stockholders. C-corporations comprises of the companies that are publicly traded on stock market. The C-corporations are quite common and dominant nowadays. While small businesses and businesses with sole proprietors fall in the S-corporations category. The S-corporations do not pay any corporate taxes. Here all the gains and losses so incurred are directly passed to the private stockholders who then adjust their personal income taxes according to it.The corporations that are largely prevalent these days
piece of chicken. You shrug your shoulders and say, "okay, that's fine." Furthermore, you eat the chicken and still leave the waitress a tip...would you really accept that? No, of course not! But that is the type of unacceptable customer service we are receiving in other places of business and just nodding our heads, and saying okay! STOP THE MADNESS PEOPLE!

For all you customers out there (which means everyone), it is time to reclaim your God given right to receive Great Customer Service. It's called Free Will people, and I'm going to use my free will to change the world's view on customer service. One of the ways I plan on doing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!

As for all of you employees and employers out there, there are certain steps you can take to make sure your customers receive the best customer service around. And, when you start providing that type of customer service, your customers will keep coming back for more. In fact, if you provide them with the best service they can get anywhere and with a little flair, they will come back more often because they can't get enough of it.

So, what are the steps? Follow these certain steps to assure your customers will be coming back for more: (I have broken this down into two stages. One for employers and one for employees please read both!)

Employers

• Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.
7 Signs That It's Time to Fire a Client
It's an issue faced by business owners worldwide -- having to let go of, or "fire" a client. When I started my business, it's not a situation I ever thought I would face, as I was happy to take on almost anyone that wanted to hire me. However, over time, my client scrutinizing skills became more acute, and I began to realize that not every client is a perfect client for me. In fact, more than 50% of the people I speak with are not a good fit for one reason or another. Just like Donald Trump in "The Apprentice", sometimes you just have to say, "You're fired!"What happens to your business when you keep clients that are PITA (I'll let you figure out that acronym) clients? All of your time and energy is drained in serving these clients, you lose any enthusiasm you ever had for your business, and you no longer have the time or desire to go out and market yourself and continue to fill your client roster. You become angry and resentful of the clients that are dragging you down and begin to question yourself about why you started a business in the first place.Disengaging from a poor client choice can be painful, and often it's not easy. However, given the alternative, letting go of that client is a healthy route to f
ing this is by refusing to do business anywhere that I receive poor customer service. Are you willing to help me in this mission? All you have to do is this: stop doing business in places that don't appreciate your business. And, let them know that you are no longer going to do business there and why. Sometimes business owners or managers do not know there is a problem until you let them know, so make sure you tell them. Once we start changing our views on what we accept as customer service, the businesses will adapt to start pleasing us better. It makes sense, doesn't it!

As for all of you employees and employers out there, there are certain steps you can take to make sure your customers receive the best customer service around. And, when you start providing that type of customer service, your customers will keep coming back for more. In fact, if you provide them with the best service they can get anywhere and with a little flair, they will come back more often because they can't get enough of it.

So, what are the steps? Follow these certain steps to assure your customers will be coming back for more: (I have broken this down into two stages. One for employers and one for employees please read both!)

Employers

• Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.
Losing A Career Can Feel Like Getting A Divorce
Job loss can be extremely painful because we have to start over and create a new identity. Clients tell me their feelings are similar to what they experienced during a bitter divorce -- a special form of the midlife crisis.Losing a career or business can also be a source of grief, anger and frustration. Starting a new business is an end as well as a beginnig. You may feel as though you are getting a divorce after a twenty-year marriage. Here's why.1. Sometimes the career leaves you. The field wants "younger people." Or you have to change in ways that violate your sense of self.2. Sometimes you leave a career that seems perfectly wonderful and fulfilling to those on the outside. "The money's so good," your mother says, "and it's not as if you're scrubbing floors all day. Can't you just hang in there and pretend you like it?"3. You feel disloyal. After all, you've gained a lot from this career. For the rest of your life, you will view the world through the lens created by your training and experience. You will question assumptions, criticize, challenge, argue, prepare, organize, or negotiate.4. Friends take sides. After you leave, some former colleagues no longer return your
re are certain steps you can take to make sure your customers receive the best customer service around. And, when you start providing that type of customer service, your customers will keep coming back for more. In fact, if you provide them with the best service they can get anywhere and with a little flair, they will come back more often because they can't get enough of it.

So, what are the steps? Follow these certain steps to assure your customers will be coming back for more: (I have broken this down into two stages. One for employers and one for employees please read both!)

Employers

• Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.
What Ad Agency Media Buyers Won't Tell You
Those of you familiar with my personal history know that I have a strong background in, and affinity for, digital marketing. Now that my bias is fully disclosed, I’m going to tell you what most traditional ad agencies will not…that the digital medium is far and away the most powerful, cost effective and measurable form of media available today. Advertising and MarComm budgets can no longer focus solely on traditional communications mediums; rather budgets must be spread across a broader spectrum inclusive of digital mediums.Digital content is diverse. Like print advertising and direct mail, the content of the Internet is largely based on the written word. As with printed media, much of Internet related media relies on graphic images to support marketing messages. However, unlike print and direct mail, the Web enables moving graphics and sound to be conveyed to the prospect or customer. In that respect, it is more like radio or television and like the telephone, the Web can enable one-to-one, interactive communication with e-mail, instant messaging and voice. Yet, unlike any direct response medium, the Web can present the customer with a virtually unlimited amount of marketing information in multimedia format.Print a
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• Provide training to your employees on how to treat your customers. If you are unsure of how this should be done, please visit my blog at what-customer-service.blogspot.com and email me and I will set up a training class for you. Think of it this way... what do your customers' expect to get from your business. This is obviously different for every business and also depends on the type of business you have. But put yourself in your customer's shoes...If you were the customer, what would you expect to see in terms of customer service? Once you have clearly defined that, you can then train the employees on how to provide it.
• Set the standards high for your employees and make sure they stick to it. However, don't just use this as a tool to "write up" or "fire" your employees. Let me be clear... if you have an employee who you need to fire then by all means do so. But I don't believe in the type of management that only uses negative reinforcement. I believe that you should also use positive reinforcement with your employees as well. In fact, you'll find that the more positive reinforcement you use, the more you'll get out of your employees. Don't use fear management. It breeds negativity and bad morale and eventually your customers can feel and sense it. This will only further lead to poor customer service.
• Having Mystery shops of your business is a great way to find out how your employees are doing. Now, having said this again I go back to my last point, do not use this as a fear management tactic. I have worked for a business that did this and believe me it only breeds negativity and poor morale and again only leads to poor customer service because the customers sense the tension with your employee. Now, if you do not know what mystery shopping is, let me clear it up for you. Mystery shopping is where you have someone pose as a customer or potential customer to see what kind of customer experience they receive when they come to your business. Again, the standards that are in place all depend on your type of business and what you have trained your employees to provide to the customer. Obviously if you haven't trained them yet, do not do this until you have. Now, mystery shopping can be done in several ways. You can hire a company to do this for you. You provide the company with the criteria that your employees should meet and what you want the mystery customer to do and say. Then, they will hire a mystery shopper to come in posing as the customer and the mystery shopper will report back to the company you hired on how your employee did with full details on each of the criteria and an overall grade. The company then gives you the details on the mystery shop. It is a great way to test your customer's overall experience and further train your employees. Now, a few things I recommend. Do not tell your employees that you are doing this. If they know, they will be nervous and treat your customers differently. It is more natural if you just have them doing what they always do to grade the normal customer experience. Once you have received the feed back, use it as a training tool for not just that employee but all of them so everyone is on the same level. And r