our customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember t

One of the fastest ways to grow your cleaning business is to get referrals from your current customers. There may be times when a customer will pass your company's name along without any prompting from you. However, to really get your clients to work for you, it's important to encourage referrals. You do this by developing and implementing a business generating strategy.

A business generating strategy may sound complicated, but it's really quite simple. All you need to do is set up a system to track where referrals come from, and then reward the individuals (including your own employees) or companies that have sent new business your way.

Before you begin actively seeking referrals, take a look at your clients and make sure that they are happy with your services. If you're not sure how they feel about your cleaning services, send out a customer survey to see what areas they are happy with and where you might need improvement. There are also a few simple, but often neglected rules of courtesy that you should adhere to:

* Make sure that you show up on time to clean buildings. If you are delayed for some reason, explain why you were late to your customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember to

rals. You do this by developing and implementing a business generating strategy.

A business generating strategy may sound complicated, but it's really quite simple. All you need to do is set up a system to track where referrals come from, and then reward the individuals (including your own employees) or companies that have sent new business your way.

Before you begin actively seeking referrals, take a look at your clients and make sure that they are happy with your services. If you're not sure how they feel about your cleaning services, send out a customer survey to see what areas they are happy with and where you might need improvement. There are also a few simple, but often neglected rules of courtesy that you should adhere to:

* Make sure that you show up on time to clean buildings. If you are delayed for some reason, explain why you were late to your customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember t

wn employees) or companies that have sent new business your way.

Before you begin actively seeking referrals, take a look at your clients and make sure that they are happy with your services. If you're not sure how they feel about your cleaning services, send out a customer survey to see what areas they are happy with and where you might need improvement. There are also a few simple, but often neglected rules of courtesy that you should adhere to:

* Make sure that you show up on time to clean buildings. If you are delayed for some reason, explain why you were late to your customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember t

e what areas they are happy with and where you might need improvement. There are also a few simple, but often neglected rules of courtesy that you should adhere to:

* Make sure that you show up on time to clean buildings. If you are delayed for some reason, explain why you were late to your customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember t

our customer.

* Take care of any complaints quickly.

* Do what you say you are going to do - whether it is dropping off supplies or showing up for a meeting with a customer. And remember, whenever you are meeting with a customer, turn off your cell phone!

* Always remember to say please and thank you.

You may provide the best cleaning service in your part of the country, but what your customer will remember is that one time you had a meeting and your cell phone went off or the time a complaint went unanswered.

Once you are happy with the level of service you are providing your customers, it's time to set up your "referral machine". Begin by deciding what type of rewards you will give your customers (and employees) for sending referrals your way. Are you just going to send thank you notes, or will you send gifts? Gift certificates are an excellent way to reward customers who send referrals; and cash is a good incentive for employees.

How do you get referrals from your cleaning customers? Ask! Think of the different ways you communicate with your customers.

1. When sending out monthly invoices include a referral form that they can pass along to anyone looking for cleaning services. Make sure you have a tracking number on the form or a place where they can write their name so they get the credit for the referral.

2. Do you send out a newsletter? That's the perfect place to let your customers know you