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    Achieve Your Business Success Through Clear Differentiation
    The importance of clear differentiation for your product and service proposition cannot be overstated. Take any highly successful organisation and you will invariably find a distinctive range of products and services that deliver value and results to its customers. You most likely operate in an extremely competitive market as do most businesses today.While pricing is always a buying factor it is certainly not the only consideration in the buying decision process. You may choose to operate at a level where you are attempting to compete almost exclusively on price. Even for the largest organisations this is always a dangerous game to play. Your margins become stripped, your proposition becomes a commodity and you sacrifice adding value to your customer buying experience for a cheaper product or service.You only have to look at the retail market and the supermarket wars to gain an insight to the knife edge that many organisations are resting on. Very few are really successful. One exception to this is Tesco who over recent years have moved from a supermarket chain to a vast operation offering a complete buying experience for retail shoppers. Their customer loyalty programme may have set the scene for their recent explosion of growth.Despite price competition Tesco have clearly differentiated their approach and this can offer a leading example for every business owner however large or small their business. Every business owner can learn from their success. Tesco have successfully managed the high volume – low margin market place. Some of their greatest successes include a vast product range spanning, clothes, stationery supplies, insurance products as well as the expected array of food and grocery offerings. They have also cleverly captured different markets with a range of budget as well as premier selections. They also have Tesco TV an in-sto
    over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. Th

    E-Currency Trading - Investment And Home Business In One
    E-Currency is the preferred medium of exchange on the Internet, otherwise known as Internet Money.With the onset of the Global Economy, and the many forms of currency available in the real world, it made sense to develop a more standardized form of currency for transacting on the Internet. This form of exchange is becoming more and more popular as the Internet grows and the world’s economies embrace a level playing field, which in essence is what the Internet represents.As more and more corporations and individuals are now using e-currency instead of their own local denomination, they are aligning themselves with the global marketplace. And along with this trend, there have also emerged opportunities for individuals to profit by facilitating the exchange process. So, with the need to exchange real life currency into e-currency, a new market has arisen -- E-Currency Exchanging.An e-currency exchanger facilitates the exchange of currencies into e-currency, and by doing so, accepts a small fee. There are now many of these companies in the US and around the world.By investing funds with these Exchangers, you facilitate the process of exchange by allowing them to use your currency to trade in the e-currency marketplace. Just in the same way that the more people who participate in a particular market, the greater the liquidity is in that market. In effect, that is all you are providing these companies with -- greater liquidity.So, by temporarily lending your funds to these e-currency companies, you are paid a small portion of the commissions they are able to earn from the use of your funds. That is how you make money, and it is virtually risk free. Well, risk free for the same reasons that a stockbroker makes his commission, or brokerage, no matter if the markets are rising or falling. He makes money either way on the transaction.By lending y
    It is easier to get in trouble with a website than you might think. What follows, then, are a few tips to help keep your website clear of problems. A word of caution: the law is changing in this area, and the specific facts of each case make a huge difference.

    1. DOMAIN NAMES

    a. Before you register a domain name, be sure to check for existing trademark registrations. If you don’t, and there is a pre-existing trademark, your domain name may be taken away from you.

    i. Check the California business-name list.

    ii. Conduct a search of the federal trademark register.

    iii. Perform an Canadian search.

    iv. Also do a Dialog or similar search for state and business-name registries.

    b. Even if you obtain a domain name, you may lose that name if you do not use it for a real website. (A pure “under construction” page will not suffice, so get some sort of content and contact information on the site.)

    2. LINKING AND FRAMING

    a. Several website owners have been sued because their sites either a) linked to other Web pages without appropriately identifying the target page or b) framed other sites so that it seemed like someone else's Web page was part of the framing website.

    b. Basically, the problem is one of misidentification: the offending website links or frames in such a way that the viewer doesn't realize who really owns the target site. Similar to plagiarism, it's taking credit either expressly or by implication for Web pages other than your own.

    i. For example, linking without attribution was the basis of the Ticketmaster Corp. v. Microsoft Corp. case. There, Ticketmaster sued Microsoft for using links that took users directly to the ticket-sales pages of Ticketmaster's site, circumventing advertising and Ticketmaster's home page.

    ii. Framing was the issues in Washington Post v. TotalNEWS, Inc. There the complaint alleged that "Specifically, Defendants' website is designed to feature the content of Plaintiffs' and others' websites, inserted within a "frame" on the computer screen that includes Defendants' totalnews.com logo and URL as well as advertising that Defendants have sold." Obviously, the defendants were trying to make Washington Post content look like their own.

    c. So what should you do?

    i. Well, the most conservative course is to either:

    (1) get permission for every link or

    (2) link only to other folks' pages where those pages themselves clearly identify the owner and contain any advertising that the owner uses.

    ii. This approach is not practical in most situations, of course. Where it's not, at least do the following:

    (1) When you insert links in your Web page, make sure they identify (correctly) the owner and name of the target page.

    (2) If you use framing to pull up other folks' Web pages within your own, make sure you don't imply in any way that the site within the frame is yours.

    (3) If a site has a linking policy posted, be sure to follow it.

    3. TRADEMARKS AND TRADE NAMES

    a. Another set of problems arises from using someone else's trademarks or trade names as part of your website, either in the main text or in "metatags".

    b. Metatags are key words and phrases used to help search engines categorize a website; they are normally hidden from the user's view, although they are in fact part of the website. When a user performs a Web search using one or more key words or phrases, some search engines prepare a list of sites based on matches with the metatags embedded in those sites. Some search engines also analyze the readable text of websites in their matching functions.

    c. Here the problems have arisen where a website uses others' trademarks or trade names or a competitor's trademarks or trade names to draw traffic to its site. (This is not limited to officially registered trademarks: Even if a name isn't registered, the owner may have rights in the name simply from using it.)

    d. Having said this, there are some exceptions:

    i. For example, comparative advertising which names a competitor in a non-confusing and truthful comparison does not constitute infringement.

    ii. In addition, you can use another's trademark or trade name to identify the source of the goods or services of which you are complaining or discussing. In one famous case, a disgruntled former Bally Fitness customer was permitted to keep “www.ballysucks.com” because he was using it to criticize Bally.

    iii. There is also an exception if the words used are truthfully descriptive. For example, there was no liability for a former Playboy "Playmate of the Year" who built a website that used the plaintiff's "Playmate of the Year", "Playmate of the Month" and "Playboy" trademarks, both on the site itself and as metatags. (Playboy Enterprises, Inc. v. Terri Welles.)

    e. Recommended approach:

    i. Even if you are going to use another's trademarks or trade names in a permitted way, to avoid trouble be sure to minimize their use, make it clear that those owners are not endorsing your site, and be sure to use disclaimers.

    (1) (Disclaimer here means a statement along the following lines: "'Coca Cola' and the other trademarks and trade names mentioned in this site are the property of their respective owners. We have no affiliation with these companies and this website is not endorsed by them.")

    ii. Also, if the owner of the trademark uses the "R" within a circle or the superscript "TM" symbols with the name, be sure to include that whenever you use the trademark.

    4. COPYRIGHTS

    a. Just because someone else's Web page does NOT contain a copyright notice does NOT mean that the material is in the public domain. The only way you can be certain you are safe is by either getting express permission from the owner to use the material or finding a statement on that site that allows you to use the material. (Many sites allow you to use their material for non-commercial purposes only.)

    b. There is a “fair use” exception to the copyright law that allows you to use PART of another’s person’s work (not the entire work) without consent for purposes of review, comment, etc., particularly if the use is non-commercial. Basically, the more of the work that is taken and the more commercial the use to which it is put, the less likely that this exception applies. Because this can be complicated, talk to an attorney before trying to use the “fair use” exception.

    5. DEFAMATION AND PRIVACY

    a. Remember that just being on the Internet does not protect you against claims of libel. If you put something defamatory on your website or type it in a chat room or post it on a bulletin board you can be sued just the same as if you were handling out leaflets.

    b. There are, of course, two classic defenses here: truth and opinion. If you state things that are clearly true or you clearly identify a statement as only your opinion or belief, generally you can speak freely.

    c. However, even then, you may run into trouble if you disclose private facts about someone else or you cast them in a false light, even if not in a defamatory fashion (for example, deliberately stating that a life-long Democrat is a neo-conservative Republican).

    d. Because the entire area relating to defamation is complex, it might be wise to run any statements you are unsure of past an attorney before posting them.

    e. If you host a bulletin board or chat room on your website, you run the risk of potential liability if others post obscenity, libelous remarks, material taken without permission, links to sites that allow illegal free downloads of commercial software, etc.

    i. You should make each user of a bulletin or chat room use a “click through” user agreement where they consent not to post pornographic, defamatory or infringing materials or links to sites conducting illegal activities. They should also consent to your company not being liable for other users taking such actions.

    ii. If you are a service provider or are hosting a bulletin board or chat room, you can help protect yourself against liability for copyright violations by others using your site by registering under the Digital Millennium Copyright Act. (See http://www.copyright.gov/onlinesp/.)

    6. OWNERSHIP

    a. If your webmaster/mistress is your employee when your site is created or updated, you own the work. That is NOT true with independent contractors: the contractor owns the work unless there is a written agreement to the contrary. (Without a written agreement, you have only a non-exclusive license to use the work.)

    a. Your agreements with independent contractors should not only state that you own the work, they should also include an assignment of ownership rights in the resulting product to your company. “Work for hire” clauses alone may not be sufficient.

    i. In California many companies forego the “work made for hire” language because California Labor Code Section 3351.5(c) and California Unemployment Insurance Code Sections 621(d) and 686 treat anyone working under such a clause as an employee for unemployment and disability insurance purposes.

    ii. You may want to give yourself a power of attorney to sign copyright documents on behalf of the contractor as well.

    iii. It’s fine to let a web contractor retain the rights to any underlying software or scripts that operate your site, so long as you have an irrevocable, royalty-free license to use them.

    7. CHILDREN'S ONLINE PRIVACY PROTECTION ACT

    The Children's Online Privacy Protection Act (“COPPA”) requires websites to obtain a parent's permission before children under 13 disclose information. (Children under 18 should not be permitted to view information which is adult in nature.) Also note that children under 18 may not be bound by any agreements that you have. You ARE entitled to rely on a user’s statement that he/she is over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. Thi

    Barnes and Noble: A Buy or Sell?
    As Amazon recently reported its quarterly results, which, not only did I predict right on, but surprised many other experts and analysts awaiting a more negative outcome, one of its competitors, Barnes and Noble (BKS), which typically utilizes similar methods in achieving its respective businesses will be reporting earnings shortly as well. With such similar trends and data, you, as a shareholder of this stock should expect to gain similar capital after this recognized bookstore reports its earnings in about two weeks. While the parallelism is perceived as obvious, the truth may actually be a bit surprising.In the short term, you should see a very similar trend to what Amazon is currently doing. While I cannot be sure that Barnes and Noble will report results that will boost the share price in the same way it did to Amazon, I have a good feeling that because both corporations are very similar and have reported very comparable trends in terms of share price growth over the last five years, that come November 16th, you should see a nice gain in your capital if you own a piece of this company. Looking at a more detailed approach, like Amazon, Barnes and Noble has posted pretty solid fundamentals during the past two years. It’s true that margins have fallen, but a lot that can be attributed to poor investing and financing fundamentals instead of the more important operational numbers. What I also see as a positive for Barnes and Noble is how it continuously has beaten earnings over the past four quarters. While such may be common to other stocks, with an EPS estimate for this quarter of only negative 0.04, I absolutely, with the advancement of consumer spending and sentiment, coupled with good economic data reported during this quarter, believe that Barnes and Noble will handily beat expectations on the bottom line. Another positive to keep in note, is that while the economy
    r and contain any advertising that the owner uses.

    ii. This approach is not practical in most situations, of course. Where it's not, at least do the following:

    (1) When you insert links in your Web page, make sure they identify (correctly) the owner and name of the target page.

    (2) If you use framing to pull up other folks' Web pages within your own, make sure you don't imply in any way that the site within the frame is yours.

    (3) If a site has a linking policy posted, be sure to follow it.

    3. TRADEMARKS AND TRADE NAMES

    a. Another set of problems arises from using someone else's trademarks or trade names as part of your website, either in the main text or in "metatags".

    b. Metatags are key words and phrases used to help search engines categorize a website; they are normally hidden from the user's view, although they are in fact part of the website. When a user performs a Web search using one or more key words or phrases, some search engines prepare a list of sites based on matches with the metatags embedded in those sites. Some search engines also analyze the readable text of websites in their matching functions.

    c. Here the problems have arisen where a website uses others' trademarks or trade names or a competitor's trademarks or trade names to draw traffic to its site. (This is not limited to officially registered trademarks: Even if a name isn't registered, the owner may have rights in the name simply from using it.)

    d. Having said this, there are some exceptions:

    i. For example, comparative advertising which names a competitor in a non-confusing and truthful comparison does not constitute infringement.

    ii. In addition, you can use another's trademark or trade name to identify the source of the goods or services of which you are complaining or discussing. In one famous case, a disgruntled former Bally Fitness customer was permitted to keep “www.ballysucks.com” because he was using it to criticize Bally.

    iii. There is also an exception if the words used are truthfully descriptive. For example, there was no liability for a former Playboy "Playmate of the Year" who built a website that used the plaintiff's "Playmate of the Year", "Playmate of the Month" and "Playboy" trademarks, both on the site itself and as metatags. (Playboy Enterprises, Inc. v. Terri Welles.)

    e. Recommended approach:

    i. Even if you are going to use another's trademarks or trade names in a permitted way, to avoid trouble be sure to minimize their use, make it clear that those owners are not endorsing your site, and be sure to use disclaimers.

    (1) (Disclaimer here means a statement along the following lines: "'Coca Cola' and the other trademarks and trade names mentioned in this site are the property of their respective owners. We have no affiliation with these companies and this website is not endorsed by them.")

    ii. Also, if the owner of the trademark uses the "R" within a circle or the superscript "TM" symbols with the name, be sure to include that whenever you use the trademark.

    4. COPYRIGHTS

    a. Just because someone else's Web page does NOT contain a copyright notice does NOT mean that the material is in the public domain. The only way you can be certain you are safe is by either getting express permission from the owner to use the material or finding a statement on that site that allows you to use the material. (Many sites allow you to use their material for non-commercial purposes only.)

    b. There is a “fair use” exception to the copyright law that allows you to use PART of another’s person’s work (not the entire work) without consent for purposes of review, comment, etc., particularly if the use is non-commercial. Basically, the more of the work that is taken and the more commercial the use to which it is put, the less likely that this exception applies. Because this can be complicated, talk to an attorney before trying to use the “fair use” exception.

    5. DEFAMATION AND PRIVACY

    a. Remember that just being on the Internet does not protect you against claims of libel. If you put something defamatory on your website or type it in a chat room or post it on a bulletin board you can be sued just the same as if you were handling out leaflets.

    b. There are, of course, two classic defenses here: truth and opinion. If you state things that are clearly true or you clearly identify a statement as only your opinion or belief, generally you can speak freely.

    c. However, even then, you may run into trouble if you disclose private facts about someone else or you cast them in a false light, even if not in a defamatory fashion (for example, deliberately stating that a life-long Democrat is a neo-conservative Republican).

    d. Because the entire area relating to defamation is complex, it might be wise to run any statements you are unsure of past an attorney before posting them.

    e. If you host a bulletin board or chat room on your website, you run the risk of potential liability if others post obscenity, libelous remarks, material taken without permission, links to sites that allow illegal free downloads of commercial software, etc.

    i. You should make each user of a bulletin or chat room use a “click through” user agreement where they consent not to post pornographic, defamatory or infringing materials or links to sites conducting illegal activities. They should also consent to your company not being liable for other users taking such actions.

    ii. If you are a service provider or are hosting a bulletin board or chat room, you can help protect yourself against liability for copyright violations by others using your site by registering under the Digital Millennium Copyright Act. (See http://www.copyright.gov/onlinesp/.)

    6. OWNERSHIP

    a. If your webmaster/mistress is your employee when your site is created or updated, you own the work. That is NOT true with independent contractors: the contractor owns the work unless there is a written agreement to the contrary. (Without a written agreement, you have only a non-exclusive license to use the work.)

    a. Your agreements with independent contractors should not only state that you own the work, they should also include an assignment of ownership rights in the resulting product to your company. “Work for hire” clauses alone may not be sufficient.

    i. In California many companies forego the “work made for hire” language because California Labor Code Section 3351.5(c) and California Unemployment Insurance Code Sections 621(d) and 686 treat anyone working under such a clause as an employee for unemployment and disability insurance purposes.

    ii. You may want to give yourself a power of attorney to sign copyright documents on behalf of the contractor as well.

    iii. It’s fine to let a web contractor retain the rights to any underlying software or scripts that operate your site, so long as you have an irrevocable, royalty-free license to use them.

    7. CHILDREN'S ONLINE PRIVACY PROTECTION ACT

    The Children's Online Privacy Protection Act (“COPPA”) requires websites to obtain a parent's permission before children under 13 disclose information. (Children under 18 should not be permitted to view information which is adult in nature.) Also note that children under 18 may not be bound by any agreements that you have. You ARE entitled to rely on a user’s statement that he/she is over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. Th

    Great! So Now Your Web Site *Sounds* Like Crap
    Unless you've been living under a rock, you've noticed that Armand Morin's AudioGenerator service is taking the industry by storm.It's not just because it allows you to add audio to your web pages. Heck, there are some much cheaper ways to do that. It's because he's made it brain-dead-simple to do it. You call a phone number, record your message, and get code you paste to your site.Whamo! You've got audio on your site.For people that don't want to mess with all the techie stuff involved with adding audio to web pages, his service has made it really simple...http://www.marketingsecrets.com/audio.htmlBUT THERE'S A MAJOR PROBLEM NOW...Everyone is rushing to add audio to their sites. They are recording all kinds of little messages that their web site visitors can listen to. I've seen some crazy stuff already.But here's a REALITY CHECK.Most of it sucks.Not many people have taken the time to THINK about the audio they are going to put on their sites. People think you can just put any audio on the site and it will instantly increase sales.Umm... no.Audio CAN be very powerful for your marketing. It CAN increase your sales.But it can also HURT your business if used incorrectly. That's right, it can LOSE you business.Don't just think because you add audio to your site that you will start making more money. Unfortunately, it doesn't work that way.FIRST THINGS FIRST.If you add ANY audio to your site, you need to split-test the old version of your site and the new version with the audio (regardless of what the first version of your audio script sounds like.)Unless you split-test your site you won't know which version pulls better. You won't be able to tell if the audio version FLOPPED. And believe me, I know for a fact that some sites that have added audio ar
    to avoid trouble be sure to minimize their use, make it clear that those owners are not endorsing your site, and be sure to use disclaimers.

    (1) (Disclaimer here means a statement along the following lines: "'Coca Cola' and the other trademarks and trade names mentioned in this site are the property of their respective owners. We have no affiliation with these companies and this website is not endorsed by them.")

    ii. Also, if the owner of the trademark uses the "R" within a circle or the superscript "TM" symbols with the name, be sure to include that whenever you use the trademark.

    4. COPYRIGHTS

    a. Just because someone else's Web page does NOT contain a copyright notice does NOT mean that the material is in the public domain. The only way you can be certain you are safe is by either getting express permission from the owner to use the material or finding a statement on that site that allows you to use the material. (Many sites allow you to use their material for non-commercial purposes only.)

    b. There is a “fair use” exception to the copyright law that allows you to use PART of another’s person’s work (not the entire work) without consent for purposes of review, comment, etc., particularly if the use is non-commercial. Basically, the more of the work that is taken and the more commercial the use to which it is put, the less likely that this exception applies. Because this can be complicated, talk to an attorney before trying to use the “fair use” exception.

    5. DEFAMATION AND PRIVACY

    a. Remember that just being on the Internet does not protect you against claims of libel. If you put something defamatory on your website or type it in a chat room or post it on a bulletin board you can be sued just the same as if you were handling out leaflets.

    b. There are, of course, two classic defenses here: truth and opinion. If you state things that are clearly true or you clearly identify a statement as only your opinion or belief, generally you can speak freely.

    c. However, even then, you may run into trouble if you disclose private facts about someone else or you cast them in a false light, even if not in a defamatory fashion (for example, deliberately stating that a life-long Democrat is a neo-conservative Republican).

    d. Because the entire area relating to defamation is complex, it might be wise to run any statements you are unsure of past an attorney before posting them.

    e. If you host a bulletin board or chat room on your website, you run the risk of potential liability if others post obscenity, libelous remarks, material taken without permission, links to sites that allow illegal free downloads of commercial software, etc.

    i. You should make each user of a bulletin or chat room use a “click through” user agreement where they consent not to post pornographic, defamatory or infringing materials or links to sites conducting illegal activities. They should also consent to your company not being liable for other users taking such actions.

    ii. If you are a service provider or are hosting a bulletin board or chat room, you can help protect yourself against liability for copyright violations by others using your site by registering under the Digital Millennium Copyright Act. (See http://www.copyright.gov/onlinesp/.)

    6. OWNERSHIP

    a. If your webmaster/mistress is your employee when your site is created or updated, you own the work. That is NOT true with independent contractors: the contractor owns the work unless there is a written agreement to the contrary. (Without a written agreement, you have only a non-exclusive license to use the work.)

    a. Your agreements with independent contractors should not only state that you own the work, they should also include an assignment of ownership rights in the resulting product to your company. “Work for hire” clauses alone may not be sufficient.

    i. In California many companies forego the “work made for hire” language because California Labor Code Section 3351.5(c) and California Unemployment Insurance Code Sections 621(d) and 686 treat anyone working under such a clause as an employee for unemployment and disability insurance purposes.

    ii. You may want to give yourself a power of attorney to sign copyright documents on behalf of the contractor as well.

    iii. It’s fine to let a web contractor retain the rights to any underlying software or scripts that operate your site, so long as you have an irrevocable, royalty-free license to use them.

    7. CHILDREN'S ONLINE PRIVACY PROTECTION ACT

    The Children's Online Privacy Protection Act (“COPPA”) requires websites to obtain a parent's permission before children under 13 disclose information. (Children under 18 should not be permitted to view information which is adult in nature.) Also note that children under 18 may not be bound by any agreements that you have. You ARE entitled to rely on a user’s statement that he/she is over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. Th

    Marketing Ideas For Small Businesses
    The resources of any given firm are usually limited. As such, no firm can normally afford to attack the entire market without any delimitation whatsoever. It would be better if the efforts are concentrated on the most productive and profitable segments of the market. By focusing sharply on each of the different customer groups within a market, market segmentation would make the marketing effort more efficient and economical.It will ensure that the marketing effort is concentrated on well defined and carefully chosen market segments, instead of being frittered away over irrelevant segments or unproductive and unprofitable territories and markets. As a matter of fact, some marketing experts have described market segmentation as the strategy of dividing the markets in order to conquer them.Through segmentation the marketing man can continuously look for the differences among the customer groups and decide on appropriate strategies. Segmentation help assess how far the existing offers in the market from competitors match the needs of the customer segments. Thereby segmentation also helps the marketing man spot the relatively less satisfied segments and make a business success by satisfying such segments.Segmentation brings benefits not only to the firm but also to customers. When market segmentation reaches higher levels of sophistication and perfection, customers and companies can choose each other for mutual benefit and satisfaction. They can rely on each other’s discrimination. The firm can anticipate the future wants of customers and the customers can anticipate the future capabilities of the firm.Market targeting is the process of fixing ones target market. It should not be considered synonymous with market segmentation. The two concepts are significantly different from each other. Market segmentation is actually the prelude to target market selecti
    ard or chat room on your website, you run the risk of potential liability if others post obscenity, libelous remarks, material taken without permission, links to sites that allow illegal free downloads of commercial software, etc.

    i. You should make each user of a bulletin or chat room use a “click through” user agreement where they consent not to post pornographic, defamatory or infringing materials or links to sites conducting illegal activities. They should also consent to your company not being liable for other users taking such actions.

    ii. If you are a service provider or are hosting a bulletin board or chat room, you can help protect yourself against liability for copyright violations by others using your site by registering under the Digital Millennium Copyright Act. (See http://www.copyright.gov/onlinesp/.)

    6. OWNERSHIP

    a. If your webmaster/mistress is your employee when your site is created or updated, you own the work. That is NOT true with independent contractors: the contractor owns the work unless there is a written agreement to the contrary. (Without a written agreement, you have only a non-exclusive license to use the work.)

    a. Your agreements with independent contractors should not only state that you own the work, they should also include an assignment of ownership rights in the resulting product to your company. “Work for hire” clauses alone may not be sufficient.

    i. In California many companies forego the “work made for hire” language because California Labor Code Section 3351.5(c) and California Unemployment Insurance Code Sections 621(d) and 686 treat anyone working under such a clause as an employee for unemployment and disability insurance purposes.

    ii. You may want to give yourself a power of attorney to sign copyright documents on behalf of the contractor as well.

    iii. It’s fine to let a web contractor retain the rights to any underlying software or scripts that operate your site, so long as you have an irrevocable, royalty-free license to use them.

    7. CHILDREN'S ONLINE PRIVACY PROTECTION ACT

    The Children's Online Privacy Protection Act (“COPPA”) requires websites to obtain a parent's permission before children under 13 disclose information. (Children under 18 should not be permitted to view information which is adult in nature.) Also note that children under 18 may not be bound by any agreements that you have. You ARE entitled to rely on a user’s statement that he/she is over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. Th

    Searching For Free Color Business Cards Online
    One of the most powerful business marketing tools out there is on paper. These include pamphlets, portfolios, and business cards. Using all of them is a plus, but business cards remain the cheapest (and arguably most important) way to market your business. Launching a business requires money from the start, and many may seek to cut corners and save whenever appropriate without sacrificing the integrity of their business. Plus, with inevitable changes to contact information and design for business cards, it is important to save money. One site that offers free business cards is VistaPrint, a company that offers 250 free (has an $85 value)Business competition can be tough. Adding your name and contact info only on business cards won’t help too much. Instead, business cards should reveal a lot more, like specializations and a website detailing your service. Although VistaPrint prints their cards on heavy paper stock and comes with a selection of designs, they insist on adding their logo and name on the bottom back of each card which can make your business look cheap.If you want nothing on the back, VistaPrint offers 250 cards for less than five hundred dollars plus the cost of shipping. This is a great deal, considering VistaPrint delivers its cards through the mail quickly. In addition, if you have enough money, heavy textured papers and a professional design might be a possibility. Look around and compare prices at different office stores and print shops. There is always a healthy selection of business card internet suppliers. All in all, true business people carry business cards to pass around. Three or four business cards should be on you at all times to give to potential clients, networkers, relatives, and anyone who can bring money to your pocket.See below for more information on Color Business
    over 18 unless you have some reason to believe they are not telling the truth.

    8. PROTECTING YOURSELF

    a. Although a copyright notice is not required on a website, it is good practice, since it puts others on notice that you are NOT putting that content in the public domain. (This helps overcome any alleged “innocent infringer” defense.) A copyright notice should be in the following form:

    Copyright 2000-2003 Bruce E. Methven. All Rights Reserved.

    You can also use the © symbol in place of “Copyright”, but do not use just (c). The first year that the work was created must be included. (Designating a first year later than the real one can invalidate copyright rights.) Subsequent years where substantial changes were made can be added either as a range (2000-2003) or singly (2000, 2002).

    b. Jurisdiction is a big issue. If you are selling goods/services over the Internet, you should have your agreement state that lawsuits may only be brought in California. Otherwise, the customer can sue you wherever the customer is located.

    c. If you are engaged in e-commerce, you should have a click-through agreement on your website that your customers must use. It is not enough to simply have your agreement on the site; if the customer is not required to “click through” it, it may not be binding.

    d. Implied warranties can arise from statements, advertisements etc.

    i. With goods–including software–the law creates warranties of merchantability and fitness for a particular purpose.

    (1) Implied warranties must be expressly disclaimed: State that there are no other warranties except as expressly set out in the agreement, including any warranties of merchantability or fitness for a particular purpose.

    (2) DISCLAIMER LANGUAGE MUST BE CONSPICUOUS, E.G., IN CAPITAL LETTERS O R BOLD TYPE. Otherwise consumers (and others) may not be bound by it.

    ii. It doesn’t hurt to use these disclaimers even if you are providing services rather than goods.

    e. Whether you are providing goods or services over the Internet, you want your agreement to contain limitations of liability and remedies.

    i. Expressly limit the remedy to replacement and/or repair (or correction of the services) at your option.

    ii. State that in no circumstances will you be liable for special or consequential damages or lost profits (or lost data).

    iii. State that in no case will the your liability exceed the amount paid by the customer. This should be a separate paragraph from the disclaimers of warranty.

    iv. Distributors should state in their contracts with customers that the only warranty that applies is the manufacturer’s warranty. (Distributors should try to obtain an agreement from the manufacturer indemnifying and defending them against any litigation brought regarding the product.)

    v. Note that some states have laws restricting limitations of liability and remedies, so a clause should be included stating that if any portion of the agreement is found to be invalid, then the narrowest segment possible is to be held to be excised from the agreement, and the remainder continues in full force and effect.

    f. Unlike in Europe, outside of COPPA, health-care companies and financial-services companies, U.S. federal and state laws do not generally (so far) require that a website that collects user information have a privacy policy. On the other hand, consumers increasingly look for them.

    i. Just be sure you can live with whatever you put into your privacy policy, since the Federal Trade Commission (“FTC”) has come down hard on companies that violate their own policies.

    ii. It’s also an excellent idea to state in your policy that it may be subject to change by your posting an upcoming amendment to it on your site and then proceeding with the change after 30 days except for users who affirmatively opt out.

    iii. The FTC does have certain regulations that apply to all direct marketers, including e-commerce websites. For more information, see http://www.ftc.gov/bcp/conline/pubs/buspubs/checklist.htm.

    g. Never put anything on your website that would matter if it were stolen. Even though you may have the right to pursue the offending party (assuming you can identify them), the cost may be prohibitive and the thief may be judgment-proof.

    h. Several insurance companies offer “cyber-liability” policies. If you have an e-commerce site, talk to your insurance broker about obtaining this coverage.

    i. Lastly, with rare exceptions, you cannot offer stock via your website: this constitutes “public advertising” and is forbidden.

    9. CONCLUSION

    a. Remember, the general rule is that if something is a legal issue in the real world, it’s also a legal issue on the Internet.

    b. Most of the litigation has stemmed from "commercial" websites, meaning websites that offer or promote the owner's goods or services. With these you need to be more cautious, particularly with regard to competitors. Personal websites, purely informational websites, websites devoted to a particular topic etc. tend not to face as great a risk.

    The foregoing article constitutes general information only and should not be relied upon as legal advice.

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