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China Requires AQSIQ Registration for Import of Waste Materials!
China last year became the first country ever to import more than $1 billion of American scrap, according to the newspaper American Metal Market. The demand is so high that most scrap suppliers that sell to China are looking everywhere to grab up any materials available. Copper scrap exports to China, including Hong Kong, have quintupled since 1998, and China now accounts for 70 percent of the total. China's purchases of American copper scrap last year were equal to about 40 percent of American consumption. –New York TimesOn of the biggest hurdles to selling scrap to China is the AQSIQ registration requirements. China’s General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) Office requires all importers of scrap material to be registered.The process is extremely time consuming, difficult, and costly. There is also the overall high rate of failure. All materials must be in Chinese and there is no support or assistance for non-Chinese speaking applicants. Many law firms will offer their assistance in translation and applying for AQSIQ registration but they lack the ISO experience to understand the requirements required from the AQSIQ offices and how to make sure they are satisfied. So even though the market is there and the demand is the highest it has ever been, some companies still find themselves unable to profit from the growing scrap market in China.Agencies are available to assist companies who wish to submit their application for registration with AQSIQ offices. One company, Ejoy Quality Source USA, has an office in the USA and an office in China with certified Chinese ISO inspectors who can work with you to not only translate the required documents but suggest ways to satisfy the strict requirements for approval of registration.For a quick breakdown of the AQSIQ Registration process, click here.

they are turned on full blast. Many blow the circuit breakers. So there you are, in your office doing the forecast for your weekly corporate status report call when the front desk calls you in a panic, “the guests are flipping out” cries your new front desk agent. You check out the calls and see that you need your engineer back on property, but his pre-paid cell phone (you cant afford to pay for a cell phone for him) is out of time –you cant reach him! So what do you do? You head to the rooms to see if you can fix them. Room by room you tackle the challenge of explaining to your sweaty and angry guests why they cant turn their ac on full and that it will take at least two hours for the ice built up around the coils to melt. Then you start looking for the circuit breakers, which are scattered all over the 60 year old property. By the time you reach the last room the guest who answers the door almost screams at the sight of the sweaty, dirty general manager holding a tool box with a dazed look on his face. “Wasn’t this the same guy who was pouring us Mimosas at the pool this morning honey?” asks the guest as you begin your repairs. Once the craziness is over you get a call on your cell phone. Yes, it is your engineer returning your call. “You trying to reach me boss?”. The next day, while on your conference call you listen to a speech about how general managers need to spend more time with their guests rather than in their offices. Duh, you think as you try to scrub the grit out from under your fingernails.

The financial realities of a boutique hotel are unique. The appearance of three to five star service with a two star budget is the norm, and the gm’s get caught in the middle. The boutique hotel just does not have the budget to staff like a true luxury property and everyone has to pull their weight. The gm who d

Dime 'n Ring - Only Ten Dollars!
My mother used to tell me ..To always tell the truth. Of course, I kind of thought ..That all the rest would, too. The items that I ordered ..From fast-talking radio ads Led me to believe that ..Perhaps I had been had. The lesson to be learned is ..That ads should make you wary. One claim you can be sure of ..Is to trust in no truth fairies.Did you ever buy something advertised on TV or in a magazine and was disappointed with the quality or the performance of the product? While it is impossible to change the way some companies advertise their products, here are a few clues that will warn you away from being cheated.Over-the-counter medications are prime examples of the old carnival pitch. If words like 'sometimes', helpful', bigger', or 'more effective' are used, then you know that without a comparative study and the percentages to go with them, these modifiers serve only to put a positive spin on the product. When a medication is helpful, does that mean one per cent of the time or ninety percent of the time? How often is sometimes and bigger than what? Products touted as 'amazing' or 'fantastic' get your adrenaline going, but don't let it get to your wallet. Personal recommendations are purely anecdotal and have nothing to do with a comparative blind study. Adjectives like 'incomparable', 'incredible' and 'unbelievable' often mean exactly what they say.Infomercials touting the benefits of their own herbal concoction are safe in the fact that these dried plants and effusions will in no way harm anyone. Every mysterious ill that people worry about will find their way in this special concoction. The free bottle is usually followed by interminable payments that resist removal..Skin products are rampant with false claims and mythical properties. In science class, we learned that the human skin is practically impervious to anything you put on it except for some acids or strong alkali. A simple softening hand lotion is all you'll ever need and then only in unusual circumstances. Hair shampoo is another catch-all for superlatives. A bar of hand soap in soft water will wash your hair fifty times for eighty cents and do a great job.I once ordered three 'Multi-fruit trees' from a magazine ad. The picture showed apples , pears, cherries and peaches grow

Boutique Hotel. Just the words get the imagination going. Even before I dog eared the pages of Herbert Ypma’s first Hip Hotels book I was fascinated by the world of boutique hotel properties. “How cool would it be to be the general manager of a cool boutique hotel?” I often found asking myself as I flipped through the pages of his magnificent photos. Working hard to make a career out of the hotel industry, I was convinced that I just had to be involved with a boutique hotel someday.

That someday came true, when in 2004 I was invited to be the general manager of what was and still is one of Palm Springs most hip boutique hotels. I left another huge opportunity just to be a part of this amazing world. The art, the design, the vibe. I had never really worked anywhere with a “vibe”. A year later and I knew, I knew what many in the hotel business do not…what it is really like to be the gm of a hip, cool boutique hotel. It’s not for everyone and amazing for many.

There is a mini storm brewing in the boutique hotel world, one I don’t think most involved in this industry are aware of. With more and more boutique hotel operators entering the playground, more and more bad hiring decisions are being made. The right General Mangers are working at the wrong hotels. Like a square peg and a round hole, some things just do not work. Who is to blame and what can be done?

The Boutique Hotel

First let me first tell you that I have a very narrow view of what really constitutes a boutique hotel. I think that the term “Boutique” when used to describe a hotel is often misapplied. A boutique hotel is not defined by simply a hot design, as many would argue. In my opinion, a boutique hotel is a property that is uniquely significant in four ways:

1. Architecture and Design.

2. A high level of service. A property must not exceed 150 guest rooms, enhancing the guest to staff ratio.

3. Sell to a specific demographic.

4. Are independently owned and operated (this is where some will disagree with me).

A boutique hotel must be an independent operation. The hotel must not be part of a collection that is more than say, 10 properties. Beyond this you get into having a corporate hierarchical management style that is required in running a large company and maintaining brand consistency. Take W Hotels for example. In my opinion these are not boutique hotels. They look like a boutique hotel, even feel like one. Many boutique hotels would strive to be as great as a W. But a W Hotel is run and managed by a massive corporation. The property level management makes very few decisions about what services are offered and how the property is run. A boutique hotel must be operated as close to the actual physical operation as possible. W’s and the like are amazing, but in my opinion don’t fit the definition of a boutique hotel. Boutique hotels are also constantly re-inventing themselves, making sure that their fickle guest never get bored and look to stay at the latest new, hip and cool property.

Boutique Hotel Guest

Travelers chose to stay at a boutique hotel because of the story, or the experience. The experience is very important and must be unique and somewhat cutting edge. The general demographics are individuals 20 to 50 years of age, work in more creative fields like advertising or entertainment and appreciate a higher level of service. When Ian Schrager entered the market with what many consider to be the first boutique hotel, this demographic discovered that they could use their travel budget get them a room at a cool, hip hotel rather than a generic mid-level branded property. And the boom started. Boutique hotel guests enjoy experiences, unique architecture, cutting edge interior design and in some cases an urban location. The market is expanding and the demographic model explained earlier is beginning to bleed into others. You might very well find a Fortune 500 CEO staying at a boutique hotel. It is hard to ignore the hype.

Brands vs. Boutiques

Luxury hotel operators are scrambling to avoid losing market share to the boutique world. Some hotels are actually taking the “brand” off their marketing and streamlining their operations so that their properties are authentically boutique. Take the Kahala Mandarin Oriental for example. This famous luxury property recently took Mandarin Oriental away so that they could operate and compete in the new marketplace of more independent hotels. They are now simply “The Kahala” and are working hard to be authentically local and independent of a major brand identification. I think others will follow.

The Boutique Hotel General Manager

For the sake of this publication, I will use the luxury hotel as the comparison to the boutique since most closely associate a boutique hotel with luxury travel. So what is so different about being a general manager at a luxury hotel versus a boutique hotel? Can it really be that different? The basics are the same. The general manager is responsible for the entire day to day operation, hiring decisions, marketing, budgets, forecasting, rate strategy, facility maintenance etc… The key for both types of properties is guest service and guest interaction. The guest at a high end luxury hotel expects to be able to interact with the hotel general manager, as do the guests at a boutique property. It is all high touch.

The difference is that a boutique hotel general manager wears just a few more hats than the luxury general manager. A boutique general manager might be preparing complex budget forecasting spreadsheets at 10am and at 10:30 am be clearing the pool towels from around the hotel’s salt water plunge. When was the last time you saw the general manager of the Peninsula Beverly Hills with an arm full of towels? Don’t get me wrong, I know that the general manager of the Peninsula would do this in a second, if they had to. The general manager of a boutique hotel HAS to, because there is nobody else. The one server working the restaurant is also probably responsible for taking care of the pool, taking room service orders, delivering the orders and on and on…. The general manager of a boutique hotel is sometimes also the HR director and breaks the front desk agents. If the gm is in California then the gm might find themselves breaking just about every position just to avoid getting sued and fined!

Take this example; you are the GM of a hot boutique property in the desert. The temperature is pushing 118 degrees. Since occupancy during the summer is very low, you encourage a lot of your team to take their vacations so you can get that vacation accrual off your books. One of those who takes you up on this is your chief engineer, one of two engineers for your entire five acre property. He goes home to the motherland, Germany for a week. Now just because it’s hot does not mean that you don’t have customers. Some tourists seem to love the heat, and so it was with this particular steamy day in August. As the sun begins to set, your guests make their way from the pool to their bungalows. Dusk and 100 degrees, everyone turns on their aged air conditioners full blast so they can cool down. Your only other engineer has gone home for the day. It is at about this time that the calls start coming in. The ac units are freezing up. The old units freeze up when they are turned on full blast. Many blow the circuit breakers. So there you are, in your office doing the forecast for your weekly corporate status report call when the front desk calls you in a panic, “the guests are flipping out” cries your new front desk agent. You check out the calls and see that you need your engineer back on property, but his pre-paid cell phone (you cant afford to pay for a cell phone for him) is out of time –you cant reach him! So what do you do? You head to the rooms to see if you can fix them. Room by room you tackle the challenge of explaining to your sweaty and angry guests why they cant turn their ac on full and that it will take at least two hours for the ice built up around the coils to melt. Then you start looking for the circuit breakers, which are scattered all over the 60 year old property. By the time you reach the last room the guest who answers the door almost screams at the sight of the sweaty, dirty general manager holding a tool box with a dazed look on his face. “Wasn’t this the same guy who was pouring us Mimosas at the pool this morning honey?” asks the guest as you begin your repairs. Once the craziness is over you get a call on your cell phone. Yes, it is your engineer returning your call. “You trying to reach me boss?”. The next day, while on your conference call you listen to a speech about how general managers need to spend more time with their guests rather than in their offices. Duh, you think as you try to scrub the grit out from under your fingernails.

Setting Up A Corporation In Idaho
The ease with which one can incorporate a new venture has made it possible for people to reap the numerous benefits that incorporation offers them, such as ease of raising capital if necessary by issuing more stocks, limited liability protection for the owners, deductible fringe benefits, and business losses.Steps for Incorporating In Idaho:It is essential to determine which kind of legal structure suits your business and personal needs and proceed accordingly in seeking help from an experienced attorney.It will be necessary to choose a name for your business and make sure that it complies with the applicable state laws. The name should not be a copy of any registered business name nor be in the reserved name list. You can protect your name by applying for trademark protection. The name has to end in the words or the abbreviations of the words “Incorporated,” “Corporation,” “Company,” or “Limited.” The state laws prohibit the word “and” or any symbol representing it preceding the word or abbreviation of the word “company.”There must be a minimum of one incorporator, and they have to file the articles of incorporation with the Secretary Of State of Idaho by paying a fee of $100 and processing time in Idaho is usually 15 business days.The articles of incorporation have to contain certain information such as: Name and address of each incorporator. The number of shares of each class the corporation is authorized to issue. Name and address of the registered agent, who may be either a resident individual of Idaho, whose business office is the same as the registered office or a corporation with authority to transact business in Idaho, or whose business office is the same as the registered office.Optional provisions that may be included are Names and addresses of directors. Statement of purpose. Par value of the authorized shares.The incorporators have to frame the bylaws and appoint a minimum of one director. The director or board of directors can adopt, amend, and repeal bylaws unless specified that it is the shareholders’ right to do so. The bylaws have to be maintained in the principal executive office, and they govern the corporation’s business and other affairs. The directors may

y must not exceed 150 guest rooms, enhancing the guest to staff ratio.

3. Sell to a specific demographic.

4. Are independently owned and operated (this is where some will disagree with me).

Boutique Hotel Guest

Brands vs. Boutiques

The Boutique Hotel General Manager

Centralised And Decentralised Books
Inventory purchased by head office and sent to branches for them to sell can be invoiced to the branch at cost price or at an amount above cost (usually a fixed retail selling price). Invoicing the goods sent by head office to the branches at cost reduces head office inventory by the same amount as that at which the inventory was originally recorded in its accounting books. The transfer is not considered to constitute sales and therefore does not result in gross profit for the head office. Branches receive goods at cost price and earn gross profit when goods are sold.Where branch accounting records are kept by head office the information from head office's own documentation is supplemented by the information obtained from branch returns. In practice the branch returns will be summarised monthly and recorded in the relevant branch account in head office's accounting books.Where various branches exist, a separate account should be kept for each, although in a manual system this can be done in columnar form for the sake of simplicity. In head office's books, the sales and various other accounts will be distinguished by the name of the branch.The following are typical accounts provided in a centralised accounting system: (1) Branch inventory account, (2) Branch debtors account (if the branch sells goods on credit), (3) Branch bank and petty cash or cash accounts and (4) Branch profit and loss account.When the head office trading account is prepared the cost of the goods sent to the branches is deducted from head office purchases. If this is not done, head office purchases will comprise head office and branch purchases. This overstatement of purchase will result in an overstatement of head office's cost of sales and consequently and understatement of the head office's gross profit percentage.Since inventory is usually valued at cost in the financial accounting statements of an enterprise, the method of invoicing goods to the branches at cost is the easiest to apply, as both head office and branch inventory are shown at cost. Therefore, no further adjustments are required.In the decentralised accounting system, transactions between head office and the branch are recorded in the books of both. Where the branch keeps it own books, the accounting entries will

hotel guests enjoy experiences, unique architecture, cutting edge interior design and in some cases an urban location. The market is expanding and the demographic model explained earlier is beginning to bleed into others. You might very well find a Fortune 500 CEO staying at a boutique hotel. It is hard to ignore the hype.

Brands vs. Boutiques

The Boutique Hotel General Manager

Starting Out On A Business Career
Career guidance and counseling can be helpful to choose the right career path because each career requires some special skill sets for success. Similarly, when embarking on a business career, it is important to have the right guidelines before selecting a specific direction. To excel in business you need to be intelligent, analytical, meticulous, motivated, dedicated, have good oral and written communication skills, and should be fluent with the use of modern technology. You also need to analyze whether you can fit into a team and work with other competitive people.Deciding On The Aspect Of Business To Specialize In For Your CareerThe word “business” covers many diverse activities. Therefore, deciding on what type of business you want to pursue is only one part of the decision. Another factor is what aspect of business you want to specialize in. You might be planning your career in finance, marketing, computing, or some other job within a business. You should also decide whether you want a home business career or a separate workplace.Planning And Applying For Business EducationChoosing A ProgramCareers in the business field offer many options to students, so when considering a career in business, it is important to consider your own strengths, skills and experience, as well as your interests. It is also important to take into consideration your long-term goal – whether you want to be the owner or a chief executive. The better you know and understand your own motivation for wanting a business career, the more likely you are to take the best decision for your future. Basic knowledge about the key aspects of running a business and how they inter-relate to one another is also important in order to make a correct decision.Programs On Offer• Certificate, diploma, and degree programs at business institutes and career schools. • Diploma and degree programs at community colleges. • Undergraduate programs at traditional colleges and universities • Graduate programs at colleges and universities • Online programsFor those seeking an entry-level position, companies may hire graduates of a certificate, associate degree or bachelor's degree program. Entry-level courses, especially those for the business executive, give a broad outlook for a

ique general manager might be preparing complex budget forecasting spreadsheets at 10am and at 10:30 am be clearing the pool towels from around the hotel’s salt water plunge. When was the last time you saw the general manager of the Peninsula Beverly Hills with an arm full of towels? Don’t get me wrong, I know that the general manager of the Peninsula would do this in a second, if they had to. The general manager of a boutique hotel HAS to, because there is nobody else. The one server working the restaurant is also probably responsible for taking care of the pool, taking room service orders, delivering the orders and on and on…. The general manager of a boutique hotel is sometimes also the HR director and breaks the front desk agents. If the gm is in California then the gm might find themselves breaking just about every position just to avoid getting sued and fined!

How to Work with a Virtual Assistant
When someone asks me what I do, and I tell them I am a Virtual Assistant, I am bombarded with questions. What is a Virtual Assistant? Who uses a Virtual Assistant? How much do they charge? How can they complete my work without being in my office? How is a Virtual Assistant more beneficial than someone in my office? How do I know that I can trust the hours they charge and that they won’t share my personal information? How do I go about finding a Virtual Assistant that is a “match” for me? These are all legitimate questions that someone considering hiring a Virtual Assistant needs to ask and have the answers to.What is a Virtual Assistant?A Virtual Assistant is a person or company that completes a variety of administrative, web, and computer work virtually. This means that they complete the work from their office and send it to their client via email, web link, postal mail, or fax. Communication is mainly done via email and phone, with many Virtual Assistants never meeting their client face to face.Who uses a Virtual Assistant?Anyone can. Real estate agents, coaches, non-profit, churches, small business owners, and big corporations are a few that can benefit from the services of a Virtual Assistant. The benefit of a Virtual Assistant is that they can be used on an “as-needed” basis, or a client can contract them to work so many hours a month.How can they complete my work without being in my office?The power of technology allows work to be done from anywhere. Some Virtual Assistants will connect their computer to a client’s and work directly on the client’s computer. Other options are to send work via email, postal mail, and even put it on the web and have clients download it. Depending on the project, a Virtual Assistant can find a way to complete the work and make sure the client gets it.How is a Virtual Assistant more beneficial than someone in my office?The main benefits of a Virtual Assistant to someone in an office are financial and space. An average office employee makes $43.54/hour (United States Bureau of Labor Statistics March, 2003) with their benefits package and wage. By the time an in-office employee takes breaks, lunch, restroom breaks, and chatting with others in the office, think of how much money is wasted! A Virtu

Along with the additional sweat and frustration of being a boutique hotel gm are the rewards. For the right individual, they will find that the entrepreneurial management style required of them is highly empowering. The gm can make a lot of decisions on their own, decisions that in a larger corporate hotel would require an approval or worse….committee discussion! The fact that some towels need to be picked up and maybe a drink or two be mixed and served is actually fun to them. The rewards of always being in front of your guests are what most gm’s want anyway, but many are not really ready for it when they are tasked to make that happen every day.

So what kind of person would do well as a general manager of a boutique hotel? Answer these questions, if you can say yes to each answer then you will probably really like the challenge. Please note that I am assuming that you are already an experienced manager and qualified to be a general manager.

The 51 Questions

1. You do not need routines to feel successful at work.
2. You can delegate without concern.
3. You can make decisions without committee recommendation.
4. You can spend long hours at work. By long I mean sometimes up to 14 hours at a time.
5. You have no problem spending the night at the property to make sure everything is ok.
6. You don’t have a problem delivering luggage to guest rooms (you probably wont have a bellman to do this for you).
7. You can valet park a car.
8. You can re-program guest keys using the key card system.
9. You really enjoy speaking with your guests….REALLY.
10. You can mix a drink and you know who Mr. Boston is.
11. You can run a commercial washing machine.
12. You can re-set a circuit breaker.
13. You can change a flat tire, jump start a car.
14. You can re-set your router. If you don’t know what a router is then stop now and re-think any thoughts you have of being a boutique hotel gm. You will not have an on site IT manager to help you!
15. You can check in/ out a guest using the front office system.
16. You can process credit cards and split payments to various folios.
17. You can run the switchboard at the front desk.
18. You can ring in an order using the restaurants POS.
19. You can re-set the restaurant POS.
20. You can program a digital surveillance system.
21. You can type your own memos, send your own e-mails and answer your own phones (this should be true of ANY gm nowadays).
22. You can jump from one project to the next without hesitation.
23. You know what to do when someone has a heart attack in your lobby.
24. You know what to do when someone chokes in your restaurant.
25. You can explain your restaurant menu items as well or better than your servers.
26. You can brew coffee using a commercial coffee machine.
27. You can draw a good cup of espresso.
28. You know the difference between a latte and a cappuccino.
29. You know the temperature requirements for your walk-in and refrigerators. If you don’t know what a walk-in is, stop here and think about your career choice.
30. You know what to do when the health inspector shows up. Hint, it is not to grab a handful of cash!
31. You know who to call if your phone system suddenly stops working.
32. You know how to read the history off an electronic guest room lock.
33. You know how to make a bed as well as your best housekeeper.
34. You know what the ph level should be in your wash rinse.
35. You know how to check the chemicals in you pool and Jacuzzi.
36. You know what the interfaces are for each of your hotel software systems.
37. You know how to get guests online using your wireless internet service.
38. You know the difference between an p&l and a balance sheet.
39. You can run a commercial dishwasher.
40. You know your receivables and payables.
41. You know where your housekeeper buys their supplies.
42. You know local city ordinances as they apply to your property.
43. You can deliver a room service order.
44. You can clean a bathroom to 5 star standards.
45. You can fold a towel like your housekeepers.
46. You know where the water and gas mains are, and how to shut them off.
47. You know each of your guest room types.
48. You have no problem befriending your neighboring business and residents.
49. You can write a well researched and accurate month end report.
50. You know how to calculate flow through.
51. Have a number two person who can answer these questions as well.

I task the many boutique hotel companies to ask these questions to gm candidates during the interview process. I know that you will save a lot of time, frustration and lower your turnover rates (higher for general manager positions in boutique hotels).

If you are a boutique hotel company I would also ask you to make sure that you do the following for your hotel general managers, ensuring their success and lowering your gm turnover:

1. Don’t hire an experience luxury (non-boutique hotel) general manger unless they can answer yes or actually commit to learning the answer to each of the prior 51 questions.
2. Train, train and train your new gm’s on the property they are going to. Make sure they know everything before you “turn them loose”.
3. Pay them a fair wage, maybe even a bit more than fair. Boutique hotel companies seem to think they can attract new gm’s who maybe were a number two at a larger property, convince them that it is “cool” to be a part of your company and pay them less than the industry standard. This just makes your new gm start listening to those headhunter calls (they call hotel gm’s a lot!) with offers of much higher salaries back in the “comfort” zone of a branded hotel.
4. Understand what goes on in the life of a boutique hotel gm. Most boutique hotel corporate staff have never been a gm at a real boutique hotel and have no idea what it is like. Get to know what happens on property.
5. Insist that your gm’s take time off. It is easy for your gm to get wrapped up in the operation and start working 7 days a week. This will just burn them out. Figure out a way to get them the time with their families they need to stay sane, married etc…
6. Don’t call them on their day off unless it is an emergency. If you don’t know what days your gm’s are off then shame on you.
7. Don’t be double minded. Don’t show up one day and berate the gm for the pool deck needing re-surfacing and then two days later come down on them for requesting the funds to make property repairs.
8. Give them realistic budgets, and if you sell a bonus during the interview process, make sure it is realistic.
9. Give them the same “perks” that gm’s in large hotel properties get. You can skip the car allowance, but at least offer dry cleaning and travel privileges at your other properties.
10. Talk to them often. Really talk to them, don’t talk at them. Listen to what is going on.
11. If you tell them that “we are an entrepreneurial company” and that gm’s can “make their own decisions” and then second guess every decision they make you need to re-think your message.
12. Make sure you give them the ability to hir

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